Dispensary Associate Lead

Maitri Medicinals; Pittsburgh (Allegheny County); On-site; USD 44,000 - 60,000; Full time

Job summary

Maitri Medicinals in Pittsburgh, PA is seeking a Dispensary Associate Lead to support daily operations and deliver outstanding customer service. You will supervise Dispensary Associates, assist with scheduling, coaching, and day-to-day activities, and help achieve sales and compliance standards.

The role requires leadership, excellent communication, and the ability to manage cash, transactions, and inventory while maintaining high patient experience.

Qualifications

• Experience leading dispensary teams or retail staff.
• Strong customer service and education skills.
• Ability to handle cash and maintain compliance with state regulations.

Responsibilities

• Lead Dispensary Associates and manage scheduling and training.
• Greet customers, verify identity, educate on products, and promote promotions.
• Process orders using scanners and MJ Freeway; ensure accurate data entry.
• Manage inventory, cash handling, and secure cash according to policy.
• Open/close duties and maintain standard operating procedures.

Skills

Leadership

Customer service

Staff coaching

Scheduling

Cash handling

Compliance

Education

High School Diploma or GED

Tools

MJ Freeway

POS systems

Job description

Summary of the Role: The Dispensary Associate Lead (DAL) plays a key role in supporting dispensary leadership by assisting with daily operations while delivering exceptional customer service. In addition to frontline responsibilities, the DAL carries supervisory duties, including assisting with staff scheduling, directing daily team activities, and assigning tasks to Dispensary Associates. The DAL also contributes to achieving sales and marketing objectives, supports financial performance goals, and helps reinforce clear and consistent operational standards across the team.

Key Responsibilities:

• Core Competencies & Leadership: Serve as a subject matter expert across all Dispensary Associate core competencies. Provide leadership, guidance, and coaching to Dispensary Associates to support consistent, compliant operations
• Customer Service & Patient Experience: Greet customers and verify identity using valid driver's licenses and registry cards; confirm recommendation status and assist with product selection and education. Deliver prompt, courteous, and knowledgeable customer service while communicating current promotions and responding to product-related inquiries. Support efficient customer flow throughout the dispensary and assist with queue management to minimize wait times
• Transaction Processing & Compliance: Process customer orders using handheld scanners, MJ Freeway, and all systems; manually enter data when required. Accurately package products in accordance with state regulations and company standards. Accept and process payments securely, ensuring transactions are properly logged on Daily Register Sheets. Complete all required documentation accurately and in compliance with state regulations and internal policies
• Inventory & Cash Management: Maintain organized, compliant storage of product inventory and assist with daily AM/PM inventory counts. Support Inventory Control Specialists as needed to ensure accuracy and compliance. Secure cash appropriately in safes or vaults and assist with preparation for scheduled cash pickups
• Supervisory & Operational Support: Assist management with employee scheduling, onboarding, and training; provide day-to-day coaching and support to Dispensary Associates. Open and close the dispensary in the absence of the General Manager (GM) or Assistant General Manager (AGM), ensuring all operational, compliance, and security procedures are followed. Resolve routine customer concerns, including returns, payment issues, and general inquiries, while maintaining a high standard of service. Apply effective problem-solving and de-escalation techniques to support positive customer and team interactions
• Systems & Technical Proficiency: Operate registers, tabletop scanners, handheld scanners, and other required equipment with accuracy and confidence. Demonstrate proficiency in MJ
• Housekeeping: Support the cleanliness and organization of the facility in accordance with company policies and regulatory standards
• Other Duties: Perform additional duties as assigned to support efficient, compliant, and patient-focused operations

Position Requirements:

• Flexible schedule availability including nights, weekends and holidays
• Previous leadership/supervisory experience
• Must be 18 years of age
• High School Diploma or GED required.
• Exemplary customer service skills
• Exceptional leadership ability
• Ability to pass state and federal criminal background checks
• Basic math skills and comfort handling cash and transactions
• Proficiency with technology and ability to learn new systems quickly

Physical and Environmental Requirements:

• Ability to lift, push, and pull 35 pounds
• Ability to sit, squat, bend, and kneel repetitively throughout a workday
• Ability to stand for extended periods of time
• Extended computer usage
• Comfortable being under constant video surveillance
• Work environments that include exposure to, but not limited to fumes, dust, odors, heights, indoor AC, no AC, motion, and noise.

Management reserves the right to assign other job duties as necessary, with or without notice. Please note this job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Diversity and Inclusion:

We are an equal opportunity employer that does not discriminate based on race, creed, color, national origin, ancestry, age, marital status, sexual orientation, genetic information, pregnancy, sex, gender identity or expression, disability, or because of the liability for service in the armed forces of the United States or the nationality of any individual, or any other characteristic protected by applicable federal, state, or local laws.

Maitri is an Equal Opportunity Employer. Maitri does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.