Dispensary Associate - Full Time

Trulieve; Lakeland (FL); On-site; USD 11,000 - 19,000; Full time

Benefits offered by this job

Paid time off

Drug free workplace

Job summary

Trulieve is seeking a Dispensary Associate – Full Time to guide customers through cannabis product selections and ensure compliant, accurate purchases. You will educate patients on benefits and potential side effects while delivering outstanding service in a fast-paced retail environment.

Work includes handling orders, maintaining a clean workspace, and collaborating with leadership to improve the customer journey; this role also covers potential online and delivery support as needed.

Qualifications

• High-school diploma or equivalent required.
• Minimum age 21; 18+ in CT/PA/WV per state rules.
• Retail or customer service experience preferred.
• Cash handling experience required.
• Ability to work independently and in a team.
• Excellent people skills and clear communication.
• Ability to follow written and verbal instructions.
• Ability to interact with customers respectfully and politely.
• Must communicate in English to operate devices and procedures.
• Must pass a comprehensive background check.

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Educate patients on cannabis products and effects while ensuring compliance.
• Guide customers through purchases per state regulations.
• Process and prepare patient orders promptly.
• Follow Trulieve policies and procedures.
• Collaborate with leadership to enhance the customer experience.
• Assist with product or device issues and returns.
• Document customer issues on the profile.
• Maintain a clean, stocked workstation throughout the shift.
• Perform additional duties as assigned by management.
• Support online orders and delivery tasks as needed.

Skills

People skills

Cash handling

Excellent communication

Teamwork

Independent work

Following instructions

Customer service

English speaking

Conflict resolution

Background check clearance

Delivery driver eligibility

Education

High-school diploma or equivalent

Job description

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Join Trulieve – Where Passion Meets Purpose

If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized onTIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction.

To learn more about Trulieve and our mission, please visit

Join Trulieve – Where Passion Meets Purpose

If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized onTIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction.

If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way.To learn more about Trulieve and our mission, please visit www.trulieve.com

Requisition ID: 20899

Remote Work Available:No

Job Title:Dispensary Associate – Full Time

Department:Retail

Reports To:General Manager

FLSA Status:Regular Non-Exempt

Pay:$14.00 an hour (position is also eligible for tips)

The Dispensary Associate is responsible for guiding a customer on their journey into cannabis by educating them on the benefits and potential side effects. In this role, you will need to be knowledgeable enough to speak to customers about various products and their effects while providing excellent customer service. The primary function of a Dispensary Associate is to facilitate a customer's purchase per State regulations, while providing an exceptional customer experience.

KEY DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.
• Any other task(s) as assigned by Management.

*Employees MAY be required to perform additional team tasks on an as needed basis. Please let us know if there are any issues performing additional duties within some of the crossover job descriptions below.*

ADDITIONAL RESPONSIBILITIES AS DELIVERY ASSOCIATE AS NEEDED:

• Must possess a valid driver’s license and clear driving record to fulfill delivery driver role
• Follow all Trulieve Policies and Procedures as delivery associate

ADDITIONAL RESPONSIBILITIES AS ONLINE SUPPORT:

• Assist with processing all online orders, including deliveries, in a 2-hour timeframe.

SKILLS AND QUALIFICATIONS:

• High-school diploma or equivalent and experience in the field or in a similar field.
• Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV).
• Prior experience, preferably in retail and/or customer service area is a plus.
• Must have prior cash handling experience.
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.
• Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form.
• Must be able to work effectively without supervision and in a team environment.
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
• Able to understand and follow written/oral instructions.
• Ability to interact with customers and team members respectfully and politely.
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices.
• Must possess the mental and physical capacities necessary to perform the job duties.
• Must possess a valid driver's license and a clean driving record to fulfill the Delivery Driver role.
• Must be able to pass a comprehensive background record check.

Additional Requirements:

• Must be able to move intermittently throughout the workday.
• Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure requirements of this position can be fully met.
• Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
• Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people in the facility.

Physical Requirements:

While performing the duties of this job, the employee is:

• Constantly required to move/traverse throughout entire facility, including confined spaces; accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices:
• Frequently required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50lbs; lift/carry/position objects up to 50 lbs; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl);
• Occasionally required to remain in a seated position.

Work Schedule:

• Flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays
• This position will work up to 40 hours per week and will be available "after hours" based on business needs

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer - Trulieve Supports a Drug Free Workplace

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.