Dispensary Associate-Full Time

Ascend Wellness Holdings (CSE: AAWH.U / OTCQX:AAWH); Cincinnati (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

2 weeks PTO for Full-Time staff

Swag

Flexible schedules

Job summary

Ascend Wellness Holdings, Inc. in Cincinnati is seeking a Full-Time Dispensary Associate to guide customers through cannabis purchases, provide product recommendations, and maintain accurate, engaging displays.

The role requires flexibility for 30–40 hours per week, with weekday and weekend shifts in a fast-paced retail setting. The ideal candidate brings strong customer service skills, basic computer proficiency, and a willingness to learn about state and local cannabis regulations.

Qualifications

• Must have excellent customer service skills.
• Retail experience is preferred, cannabis retail experience a plus.
• Must be 21 years of age or older.
• Knowledge of basic computer skills and POS software is a plus.

Responsibilities

• Deliver best-in-class customer experience while ensuring store compliance.
• Guide customers through sales transactions and provide knowledgeable recommendations.
• Maintain up-to-date displays, menus, and a clean store environment.
• Fulfill and pack orders and move items between fulfillment and sales floor as needed.
• Develop product knowledge to advise customers on outcomes and effects.
• Contribute to a positive, teamwork-driven work environment.

Skills

Customer service

Cash handling

POS knowledge

Clear communication

Education

High school diploma or GED

Tools

POS system

Job description

Brief Description

Ascend Wellness Holdings (AWH) of Cincinnati is looking to hire Full-Time Dispensary Associates!

Brief Description

Ascend Wellness Holdings (AWH) of Cincinnati is looking to hire Full-Time Dispensary Associates! Our workforce will reflect the diversity of the City. We are looking to build a world class team that will shape the future of cannabis by hiring hard-working, passionate people with exceptional customer service skills. Are you someone who is personable, adapt in a fast-paced atmosphere and has a team player mentality? Would you like to advance your retail career with a company that values both its employees and the community? If so, please read on! We offer great perks, including flexible schedules, 2 weeks of paid time off (PTO) for Full-Time staff and swag. If this sounds like the right retail opportunity with a cannabis dispensary for you,

Job Summary

The Dispensary Associate is responsible for guiding customers through the cannabis purchasing experience, making informed recommendations based on customer's desired outcomes, provide informed and accurate descriptions of our products, and operate with a high level of accuracy in a fast-paced environment. The Full Time Dispensary Associate works 30-40 hours per week. Must have flexibility to work weekdays (AM/PM) and weekends.

Primary Responsibilities

• Deliver best-in-class customer experience while maintaining operational integrity and compliance throughout the store
• Guide customers through sales transactions while offering advice and knowledge as needed or requested
• Ensure the sales floor is stocked, displays and menus are up-to-date and accurate, and the store is well maintained
• Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick up
• Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedure
• Continuously develop product knowledge to offer customers the most up-to-date information and advice
• Respond to customer inquiries in store, online, and over the phone
• Accurately use and maintain the point of sale (POS) system in person and over the phone
• Accurate cash handling, customer cart management, and ringing of customer transactions
• Accurate and timely data entry of customer
• Strive to achieve team and individual performance goals
• Verify proper paperwork, documentation, and required identification for customers
• Execute inventory, visual merchandising, marketing, customer service, or other in-store operations as directed by Store Leadership
• Report any observed inconsistencies or hazards to Store Leadership
• Maintain a clean, organized, safe and inviting store environment
• Complete store opening and closing checklists

Job Requirements

• Must be at least 21 years of age
• High school diploma or general education degree (GED)
• Retail experience preferred, cannabis retail experience a plus
• Exceptional customer service skills
• Knowledge of basic computer skills
• Cannabis point of sale (POS) software a plus
• Positive attitude, team player and strong work ethic
• Willing to build understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures
• Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry
• Must have excellent organization and time management skills
• Must be focused, pay close attention to detail
• Must be able to internalize training and follow instructions
• Must be able to communicate clearly and effectively

PHYSICAL DEMANDS

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Company Overview

Ascend Wellness Holdings, Inc. ("AWH") is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio and Pennsylvania. We seek to foster a robust and inclusive cannabis industry through a premium, unmatched customer-focused retail experience. We are looking to build a world-class team that will help carry out our mission of