Dispensary Associate

T E C Industrial Inc; Canton (OH); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Pet insurance

Life insurance

Short/Long-term disability

Paid time off

Job summary

Greenleaf Apothecaries, a Canopy USA, LLC subsidiary, is seeking a Dispensary Associate to interact with customers, educate them, and support inventory and cash management. The role includes cross-training in order fulfillment, product information entry, and contacting customers for requests.

A comprehensive benefits package is provided. Responsibilities include delivering outstanding service, ensuring accuracy in POS transactions, and adhering to state regulations and confidentiality policies

Qualifications

• Proficient verbal and written communication with customers.
• Dependable team player with strong work ethic.
• Experience in fast-paced customer service preferred.
• Medical Marijuana knowledge is a plus.

Responsibilities

• Provide excellent customer service in person and by phone.
• Process POS transactions accurately and verify order accuracy.
• Resolve inquiries professionally and escalate as needed.
• Perform end-of-day POS closing procedures and report variances.
• Follow SOPs, regulations, and confidentiality requirements.
• Maintain clean, organized work area and sanitize tools.
• Other duties as assigned.

Skills

Communication

Team player

Customer service

Attention to detail

Education

High school diploma

Tools

POS software

Patient data management software

Microsoft Word

Excel

PowerPoint

Outlook

Job description

• Location 3840 Greentree Avenue Southwest,Unit 4,Canton, OH, 44706,United States
• Base Pay $16.50 - $17.00 / Hour
• Employee Type Part-Time Non-Exempt
• Required Degree High school
• Manage Others No

Why Greenleaf Apothecaries?

Greenleaf Apothecaries is a subsidiary of Canopy USA, LLC, a leading vertically integrated, multi-state operator in the United States cannabis industry. With the transition of Acreage Holdings to Canopy USA, LLC in December 2024, Canopy USA, LLC is now positioned to consolidate operations across its three business units – Wana, Jetty, and Acreage – realizing synergies, cost savings, and supporting growth in state-legal markets across the U.S. Through coverage of key market segments including flower via Superflux, vape and concentrates via Jetty, edibles and beverages via Wana, and retail through Greenleaf Apothecaries, Canopy USA, LLC is well positioned to accelerate growth with an emphasis on the Midwestern and Northeastern U.S. markets. As newly formed Canopy USA, LLC, we are building a stronger, more agile organization that will unlock greater opportunities across the growing US cannabis market.

Who you’ll work for:

Greenleaf Apothecaries

Our Culture:

Here at Canopy USA, LLC, we believe in people first. We value our people and encourage continuous opportunities to learn, develop, and grow. We pride ourselves in innovation and passion for the cannabis industry.

We are always looking for motivated people who share our vision to join our team. Think you have what it takes? Then come grow with us!

About the Role: Dispensary Associate

The Dispensary Associate is responsible for interacting with, educating, and advising customers face-to-face and by phone, record-keeping, assisting with inventory and cash management and interacting with local service providers. The Dispensary Associate will be cross‑trained in all order fulfillment activities which include preparing orders, entering product information, calling customers with product requests, checking ID’s and admitting customers. Excellent work environment with a full benefit package offered including medical, dental, vision, 401(k) plan, pet insurance, life insurance, short‑and long‑term disability insurance, paid time off, holidays, and other paid leaves of absence.

How you’ll make a difference:

• Provide excellent customer service to all customers and communicate in a positive and friendly manner in person and on the phone.
• Accurately process all point-of-sale transactions and verify order accuracy.
• Resolve customer inquiries with professionalism while diffusing stressful situations. Partner with a member of management for assistance as needed to ensure high standard of customer service.
• Perform end‑of‑day closing procedures in POS system & investigate any variances at the end of shift. Report any variances to closing manager to ensure effective communication & resolution.
• Comply with standard operating procedures and State regulations as well as adhering to patient confidentiality and Company policies and procedures.
• Maintain a clean & organized working environment and assist team in sanitizing work area and tools (phone, keyboard etc.).
• Other duties as assigned.

Skills to be Successful:

Education and Experience:

• Proficient verbal and written communication skills, including ability to effectively communicate with customers and colleagues.
• Dependable team player with great work ethic and ability to work 2-3 Saturdays per month.
• Experience in a fast paced customer service role preferred.
• Medical Marijuana knowledge a plus.

Computers and Technology:

• Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
• Ability to learn, navigate and accurately utilize the company’s Point of Sale & Patient data management software systems.

Schedule:

• Night and weekend availability.
• Subject to change as business needs.

Work Environment and Physical Demands:

• Must be able to work quickly but efficiently, while maintaining the integrity of the product.
• Light to moderate lifting of up to 50 lbs; heavier weights with assistance.
• Must be able to stand for prolonged periods of time.
• Must adhere to facility general hygiene requirements.
• Capacity to stay focused on the task at hand.

DISCLAIMER:

This job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of employees assigned to this job.

This Employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

What is E-Verify? E-Verify is an internet-based system that compares information from and employee’s Form I-9, Employment Eligibility Verification, to data from the U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

Code of Conduct:

All employees are expected to represent the values and maintain the standards contained in the Code of Conduct.

Greenleaf Apothecaries is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Greenleaf Apothecaries. If you need assistance with completing an online application due to a disability, please send a request to [e-mail]. Please be sure to include "Accommodation Request" in the subject line.