Dispatcher - Transit Enforcement

San Diego Metropolitan Transit System; San Diego (CA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Free transit pass for you and your…

Gym membership reimbursement

Employer-paid holidays

Employer-paid DMV licensing

Uniforms

Walk, run, and bike event reimburse

Job summary

San Diego Metropolitan Transit System is seeking a Dispatcher to provide public safety services, handle emergency and non-emergency calls, and coordinate with CCIs and TSOs. The role requires judgment in emergencies, report-writing, and shift work on a 4 day/10 hour per day pattern.

Candidates must complete POST basic course, hold a California driver’s license, and be proficient with MS Word/Excel. Training includes dispatching to field personnel and testifying when needed.

Qualifications

• High school diploma or equivalent; California driver’s license required.
• Completion of POST Certified Public Safety Dispatchers' Basic Course or within first year.
• Familiarity with MTS policies and regulations; ability to write reports in English.
• Ability to use 2-way radios and police radios; strong communication skills.

Responsibilities

• Answer emergency and non-emergency calls from patrons and employees.
• Dispatch CCIs and TSOs to calls for service.
• Retrieve video from CCTV system and provide copies to relevant departments.
• Prepare incident reports and testify in court when subpoenaed.
• Work 4 day/10 hour shifts; flexible scheduling.

Skills

Public safety dispatch

Communication skills

2-way radios

MS Word & Excel

Education

High school diploma or equivalent

Tools

CCTV systems

Video retrieval

Job description

Maintaining efficiency and economy in operations management requires flexibility in job assignments. While each employee shall have primary responsibility for the job in which that employee has been hired or later promoted to, each employee may be expected to perform other jobs from time to time.

SUMMARY

Dispatchers provide public safety services to the patrons and employees of the San Diego Metropolitan Transit System. Dispatchers are trained to respond to emergency and non-emergency calls. The position also receives training to dispatch those calls to Code Compliance Inspectors (CCIs) and Transit Security Officers (TSOs) in the field. Dispatchers are classified as Public Officers under California Penal Code Section 836.5. The position is non-sworn and unarmed. Considerable judgment is required in meeting emergency situations and in coordination with other personnel, contractors, and local agencies. Dispatchers may be required to prepare incident and other reports, as well as testify in court when subpoenaed. Dispatchers work varied shifts based on seniority on a 4 day/10 hours per day work week.

EXAMPLE OF DUTIES

Essential Functions

• Answers emergency and non-emergency calls from patrons and SDMTS employees.
• Assists and provides information to patrons and the public.
• Dispatches CCIs and TSOs to calls for service on buses, trains, transit centers, bus stops and any other SDMTS properties.
• Retrieves video from Light Rail Vehicles (LRVs) and CCTV system. Provide video copies to SDMTS Risk Management, Legal Department, and local law enforcement agencies as requested.

Duties May Include, But Are Not Limited To, The Following

• Performs other duties as assigned.

QUALIFICATIONS

Knowledge, Skills and Abilities

Knowledge of or ability to learn MTS policies and regulations; ability to read, understand and apply MTS policies and regulations; ability to write reports using clear, concise and grammatically correct English; ability to speak clearly, distinctly and effectively in person-to-person or small group situations using tact and diplomacy; ability to coordinate and initiate actions; ability to establish and maintain priorities in order to complete assignments by deadlines; skill in verifying the accuracy and completeness of forms and reports; knowledge of Microsoft Word and Excel; ability to learn and use other software that MTS might have or acquire; ability to use 2-way radios to communicate with supervisors and the Operation Control Center and police radios to communicate during routine records checks or in emergency response situations.

Physical Requirements

The successful candidate must be able to fulfill the physical demands of the job such as walking, stooping, sitting, bending, reaching for overhead files and occasional lifting (must be able to lift up to 35 pounds). Must be able to operate a motor vehicle and perform tasks involving manual dexterity, such as use of a computer and 10-key. Work hours are a 10-hour shift, 4 days per week, and may include nights and/or weekends as part of the regular schedule.

Experience/Education/Certificates/License(s)

Possess a high school diploma or a high school equivalency certificate. Familiarity with the California Criminal Justice system is desirable. Candidates must complete the POST Certified Public Safety Dispatchers' Basic Course prior to hire or within the first year of employment. Must possess and maintain a valid California driver's license.

GENERAL

Must satisfactorily pass all applicable examinations including, but not limited to, a pre-employment physical, drug screen and background check.

SALARY

$25.52 per hour

The top rate is currently $31.93 per hour. All hourly rates are subject to negotiation with TEOA and are therefore subject to change.

BENEFITS

MTS offers competitive benefits including, but not limited to, medical, dental, and vision coverage for you and your family, paid time off, retirement plans, and wellness programs.

Additionalperksand benefits include

• Incremental pay increases

• Employer-paid holidays

• Employer-paid DMV licensing (if additional licensing is required for the position)

• Free transit pass for you and your family

• Gym membership reimbursement

• Walk, run, and bike event reimbursement

• Employer-paid bereavement leave and jury duty

• Employer-paid uniforms

• And much more!

DISCLAIMER

The above described job elements are intended to indicate the general nature and levels of work being performed by employees assigned to the job. They are not intended to be an exhaustive list of duties, responsibilities and skills required of employees so classified. Management retains the discretion to add to or change the duties of the position at any time.

EEO is The Law - Equal Employer Opportunity Employer Minorities/Women/Protected Veterans/Disabled

MTS is an Equal Employment Opportunity Employer with an ongoing commitment to treat all people, including customers, co-workers and the public at large, with dignity and respect. As a public transportation agency, MTS is committed to providing an inclusive workplace that reflects the diverse communities in which we work and live.

MTS supports and promotes an environment that is free of discrimination and harassment. MTS recruits, hires, trains and promotes individuals without regard to race, such as hair texture and hairstyles), color, religion, ancestry, national origin, age (40 years or older), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender, gender identity, gender expression, marital status, medical condition (cured or rehabilitated cancer), physical disability, mental disability, reproductive health decision-making, genetic information (including family medical history), military or veteran status, or any other protected class.

MTS encourages veterans, military spouses and people from different backgrounds to apply for open positions for which they are interested. Additionally, MTS employees are encouraged to refer qualified candidates from all backgrounds and age groups. At MTS, we are committed to a fair and equitable workplace where everyone is a respected and valued member of the team.