Dispatcher - Somerset, NJ (Full Time)

MedSpeed; Franklin Township (NJ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision and FSA

401(k) with company match

Paid Time Off

Opportunities for career advancement

Competitive pay

Job summary

MedSpeed is hiring a Dispatcher in Somerset, NJ. The role involves monitoring and routing orders, creating efficient routes, and addressing customer questions while upholding MedSpeed guidelines.

You will log issues in online systems, support a high-quality customer experience, and work with the market management team on daily routing needs and warehouse tasks. A strong team culture and punctuality are valued.

Qualifications

• High School Diploma, GED or equivalent.
• Ability to work in an up-tempo environment.
• Excellent verbal and written communication skills.
• Strong customer-care skills such as empathy and active listening.

Responsibilities

• Monitor and route assigned customer orders while meeting corporate guidelines and performance standards.
• Create effective routes using routing tools and local knowledge to ensure efficient transport based on priority and location.
• Address general questions about MedSpeed service process and handle issues with clear communication.
• Log and document all issues in online systems following guidelines and requirements.
• Contribute to a high-quality customer experience reflected in customer feedback and monitors.
• Collaborate with market management for routing/dispatch needs daily and for improvements.
• Maintain knowledge of MedSpeed policies, procedures, and client requirements.
• Assist with warehouse tasks and organize supplies.
• Promote MedSpeed culture.

Skills

Excellent verbal communication

Written communication

Time management

Multi-tasking

Empathy

Education

High School Diploma or GED

Job description

Dispatcher
Somerset, NJ – $20.00/hr – Full Time
Monday - Friday, 11:30am - 8:00pm

About Us

Join MedSpeed and help deliver health! We’re a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At MedSpeed, teamwork, integrity, and growth drive everything we do. If you’re passionate, driven, and ready to make a real impact, we want to hear from you. Today, we have a nationwide presence with locations across the U.S., yet we’ve never lost the entrepreneurial spirit and close-knit culture that defined us from day one.

Our people are at the heart of what we do and how we support our customers.We work as one team, we keep our promises, and we get better every day.These aren’t just words; they shape how we support each other, grow together, and deliver real impact.

Why become a MedSpeeder? This is what’s in it for you:

• Medical, Dental, Vision and Flexible Spending Account-- We care about you and your family!
• 401(K) with Company Match-- We want you to secure your financial future, so we have a generous match too!
• Paid Time Off-- We encourage time off, you deserve it!
• Opportunities for Career Advancement– We encourage internal growth!
• Competitive Pay– We respect the work you provide!

What you will be doing as a Dispatcher:

• Monitor and route assigned customer orders while meeting all corporate guidelines and performance standards
• Create effective routes using routing tools and local knowledge to make efficient transports based on priority and location
• Address general questions about MedSpeed service process. Effectively handle issues and solve problems that arise on orders with effective communication skills
• Log, track and appropriately document all issues utilizing on-line systems and procedures, and in accordance with all applicable guidelines and requirements
• Perform skills necessary to create a high-quality customer experience, as reflected through acceptable, quality monitors and customer feedback
• Work with market management team for all routing/dispatch needs on a day-to-day basis as well as on longer term improvements
• Maintain current knowledge of MedSpeed service policies, procedures, and specific client requirements
• Sort and organize warehouse supplies
• Work with market management team on additional warehouse tasks
• Work to promote MedSpeed culture

What you need to become a MedSpeeder:

• High School Diploma, GED or equivalent
• Work experience in up-tempo environments preferred
• Demonstrate appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness, and other skills as identified
• Demonstrate excellent verbal and written communication skills
• Great attitude that aligns with our culture of working as one team, keeping our promises, and getting better every day
• Ability to effectively manage time and multi-task
• Ability to maintain high level of punctuality and consistent, reliable attendance standards
• Process-oriented mindset focused on continuous improvement, excellent problem-solving skills
• Collaborative work style, able to work well within and across departments
• Ability to enter data accurately at a given speed
• Strong typing and computer skills

As part of our hiring process, final candidates will be subject to a background check, in compliance with applicable laws.

Visit us online at www.medspeed.com to learn more about our great organization.

Please beware of fake job offers. MedSpeed only contacts candidates through official channels and never requestspersonal information outside of our secure application process. All position openings are at www.medspeed.com