Dispatcher, Shuttle Operations

Metropolis Technologies; Miami (FL); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401k

Paid Time Off

Job summary

Metropolis Technologies is seeking a Shuttle Operations Associate in Miami, Florida. The role includes managing schedules for drivers and vehicles, ensuring safety and compliance in shuttle operations. Candidates must have a High School Degree and strong communication skills to assist customers and staff.

Daily duties also involve reporting incidents, facilitating driver meetings, and adapting to shift changes as needed. Eligible employees will benefit from medical, dental, and retirement plans among other benefits.

Qualifications

• Prior knowledge or experience with shuttle or dispatched transportation operations preferred.
• Ability to read, comprehend, write, and speak English effectively.
• Valid state-issued driver's license required.

Responsibilities

• Schedule vehicles and drivers for fixed route service.
• Assist customers and employees with inquiries.
• Report accidents and policy violations to Facility Manager.

Skills

Communication Skills

Basic Office Equipment Knowledge

Scheduling

Customer Service

Education

High School Degree or equivalent

Tools

Microsoft Office (Word, Excel)

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it’s everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable – giving us back our most valuable asset, time.

Responsibilities

Responsible for supporting safe, proper shuttle operations through scheduling, employee communication, and shift management.

• Schedule vehicles and drivers for fixed route service; cover open shifts on short notice when necessary.
• Working knowledge of basic office equipment, such as phone, fax, and Microsoft Office products - Word and Excel.
• Responsible for being at work every scheduled day, on time and in uniform.
• Courteously assist customers and employees alike by answering any questions they may have. If necessary, direct the customer to the Facility Manager for further assistance.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
• Facilitate monthly driver meetings, company training requirements, and changes to daily operating procedures as necessary. Have a thorough knowledge of all areas of field operations, thorough knowledge of the major streets, landmarks and freeways in the service area.
• Assist Facility Managers with other duties as needed.

Qualifications

Education Required: High School Degree or equivalent.

Experience/Knowledge: Prior knowledge or experience with shuttle or other dispatched transportation operations, scheduling, employee management preferred.

Availability to Work: Special shift requirements, if any, will vary depending on a location’s hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week‑ends may be required.

License Requirement: The individual will be required to have and maintain a valid state‑issued driver’s license with a current address and acceptable driving record.

Language Skills: Ability to read, comprehend, write, speak and communicate all aspects of job related information in English. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and group situations to customers and other employees of the company.

Mathematical Skills: Ability to add and subtract. Ability to understand and adhere to Hours of Service regulations, including frequent calculations involving quarter hours.

Appearance: Employees will be required to maintain a neat and clean appearance and be in complete uniform at all times.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to change frequently between a sitting and standing position. The employee is required to use a phone or two‑way radio.

Salary Range

$23.69 per hour

Benefits

Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

EEO Statement

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Location

US‑FL‑MIAMI