Dispatcher Service Order 2nd Shift

CBRE Government & Defense Services; Bethesda (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading facilities management company in Bethesda, MD is seeking a Dispatcher for 2nd Shift to coordinate service requests and ensure customer satisfaction. Responsibilities include recording information for service orders, scheduling calls, and maintaining service records. Ideal candidates should have strong communication skills and at least one year of related experience. Competitive pay and potential benefits are offered.

Qualifications

• Minimum of one year experience in dispatch or customer service center position.
• Strong decision making and analytical skills are required.
• Ability to stand, lift 25 lbs, and pass a local background check.

Responsibilities

• Records information and prepares work orders for service crews.
• Schedules service calls and dispatches service crew.
• Ensures customer satisfaction after service performance.

Skills

Customer service skills

Strong communication

Analytical skills

Team player

Integrity and commitment

Tools

DMLSS-FM program

Job description

Overview

Join to apply for the Dispatcher Service Order 2nd Shift role at CBRE Government & Defense Services.

Receives, records and distributes work orders to service crews upon customers’ request for service on articles or utilities purchased from wholesale or retail establishments or utility company.

Responsibilities

• Records information, such as name, address, article to be repaired, or service to be rendered.
• Prepares work order and distributes to service crew.
• Schedules service call and dispatches service crew.
• Calls or writes customer to insure satisfactory performance of service.
• Keeps record of service calls and work orders.
• May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio telephone equipment.
• Other duties as assigned.

Knowledge, Experience And Skill Requirements

• Minimum of one (1) year experience in a dispatch or similar customer service center position.
• Strong written and oral communication skills in English.
• Ability to learn and master DMLSS-FM program.
• Highly developed sense of integrity and commitment to customer satisfaction and passion for excellence with respect to treating and caring for customers.
• Strong decision making and analytical skills.
• Strong work ethic and team player mentality.

Work Environment

• Be able to stand, push, pull, bend, kneel, and stretch for extended period of time.
• Be able to lift 25 lbs.
• Must be able to pass a local background check and have the ability to obtain and maintain NAC/LAC clearance after hire.

This job description is subject to change by the employer as the needs of the employer and requirements of the job change. CBRE Government & Defense is thrilled at the opportunity for you to apply to one of our roles. The rate for this position is $27.78. This position may also be eligible for a wide range of benefits based on applicable bargaining unit agreements.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

THIS DOCUMENT SHOULD NOT BE CONSTRUED AS CREATING A CONTRACT OF EMPLOYMENT BETWEEN CBRE GOVERNMENT & DEFENSE SERVICES AND ANY OF ITS EMPLOYEES OR OTHERWISE ALTERING AN EMPLOYEE’S AT WILL EMPLOYMENT RELATIONSHIP WITH CBRE GOVERNMENT & DEFENSE SERVICES. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)