Dispatcher - Protective Services - St. Rita's Medical Center

easyservice; Lima (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

403(b) with employer contributions

Healthcare coverage

PTO & leave

Tuition assistance & development

Job summary

Mercy Health’s St. Rita's Medical Center is seeking a Protective Services Dispatcher for the night shift.

You will manage the hospital’s protective services dispatch center, coordinating emergency and non-emergency calls, monitoring multi-line communications, CCTV, and alarm systems while supporting field units and maintaining accurate logs. The role requires a high school diploma or GED and 1–2 years in security/dispatch.

Qualifications

• High school diploma or GED required.
• 1–2 years of experience in security and/or telephone operations/dispatch preferred.
• Ability to type 35–40 wpm.

Responsibilities

• Receive, coordinate, and disseminate critical information from emergency and non-emergency calls.
• Maintain radio contact with field units and relay information to responding personnel.
• Operate multi-line telephone systems and dispatch appropriate personnel.
• Monitor alarms and CCTV; respond per hospital protocols.
• Document unit activities and maintain logs in the dispatch system.

Skills

Typing 35–40 wpm

Documentation under pressure

Multi-line phones

Two-way radios

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours: 40

Work Shift: Nights (United States of America)

Protective Services Dispatcher - St. Rita's Medical Center Night Shift

Job Summary

Under general supervision, perform duties related to the operation of the protective services dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channel radio system, while maintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment and provides excellent customer service to anyone in need of services; and performs other duties as requested.

Essential Functions

• Responsible for receiving, coordinating, and disseminating critical information from various sources including emergency and non-emergency calls for service. Maintains radio contact with mobile/field units to monitor response, progress, and any needed support. Relays descriptions and other information to protective service field units concerning, wanted persons, missing or lost persons, stolen vehicles and for the arrest or detainment of specified individuals, etc. Obtain information related to crime reports and obtain critical information, including but not limited to name of caller, call back number and details of situation.
• Determines nature and location of emergency, prioritize, dispatch emergency personnel and/or implement emergency procedures as needed and in accordance with established procedure. Monitors, supports, and troubleshoots alarm systems. Acknowledge alarm received and dispatches appropriate personnel for issue at hand.
• Operate a variety of communications equipment and monitors security systems including CCTV, access control, fire alarm, building automation and control and burglar and panic alarms; responds appropriately and in accordance with established procedures.
• Monitor and respond to emergency codes and alarm systems in accordance with hospital protocols, initiating proper communication alerts when required.
• Documents and maintains records of assigned units for information related to time, location, units dispatched and their time of arrival using the protective services report/dispatch system. Maintain accurate and up to date logs as assigned. Provide information to outside agencies including outside law enforcement agencies as appropriate.
• Process employees and other individuals through the photo badging identification system. Be familiar with all resources and services available to callers and offer these resources and services as appropriate.
• Answer and direct incoming calls using multi-line phone system, ensuring prompt and courteous communications with patients, staff, and external callers.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as re q uired by their supervisor, subject to reasonable accommodation.

Education

High school diploma or GED (required)

Required Licensing & Certifications

None

Experience

1-2 years of experience in security and/or telephone operations/dispatch (preferred)

Skills & Abilities

Hard/Tech/Clinical Skills

• Ability to accurately type 35-40 wpm
• Strong documentation skills under pressure
• Ability to operate multi-line telephone systems including taking and prioritizing emergency and non-emergency calls.
• Proficient in using two-way radios and dispatch consoles and enter data as appropriate
• Basic Microsoft Office Skills

Soft/Interpersonal Skills

• Calm demeanor, clear and effective communication, active listening, ability to multitask, empathy and patience, team collaboration, professionalism, attention to detail, and conflict de-escalation.
• Handles sensitive information with integrity and respect for privacy.

Training

N/A

Mercy Health is an equal opportunity employer.

As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department

Telecommunications - St. Rita's - Call Center

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, reli