Dispatcher Pool - Part Time PK

Mississippi Gulf Coast Community College; Long Beach (MS); On-site; USD 32,000 - 48,000; Full time

Job summary

Join a dedicated team at a forward-thinking college as a Dispatcher, where your skills in emergency response will make a real difference. In this vital role, you will manage emergency and non-emergency calls, ensuring swift and effective communication between the public and law enforcement. Your expertise in technology and customer service will be key in coordinating responses and maintaining safety on campus. This position offers a unique opportunity to contribute to the safety and well-being of students and staff in a supportive educational environment. If you thrive in dynamic situations and are passionate about public safety, this role is perfect for you.

Qualifications

• Holds current State Certification as a Telecommunications Operator.
• Experience answering and transferring calls using a multiline phone system.

Responsibilities

• Receive and respond to emergency and non-emergency calls effectively.
• Monitor police unit activity and maintain communication with officers.

Skills

Effective written and verbal communication skills

Superior customer service skills

Multi-tasking skills

Ability to establish and maintain effective working relationships

Education

High school diploma or equivalent (GED)

Tools

Microsoft Office

Computer-aided dispatch (CAD) systems

Multiline phone system

Job description

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The Dispatcher position is skilled in emergency service work that involves receiving emergency and non-emergency requests for police assistance, determining nature/urgency of calls, initiating police or other emergency personnel action and maintaining close contact with field units to monitor response and needed support requirements.
It requires a considerable degree of initiative and independent judgement within procedural boundaries in responding to emotional, disturbed and sometimes abusive people in a variety of situations. Work may be done separately or in conjunction with other dispatchers and dispatchers may assist in training, teaching and basic operational equipment management.

Job Duties

• Serve as Dispatcher in the Campus Police Office, receive and respond to emergency and non-emergency calls, and non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone and radio systems and computer-aided dispatch (CAD) systems, and walk-in traffic to the appropriate personnel or department in an effective and efficient manner when needed;
• Process and evaluate information received, prioritize calls and dispatches required units and/or agencies;
• Monitor and coordinate police unit activity and assignments via police radio frequencies;
• Maintain status and locations of public safety personnel;
• Utilize technology such as computers, radio systems, telephones, fax machines and other communication equipment;
• Manage the input of citations and traffic tickets into the CAD system in a timely and accurate manner;
• Create and maintain automated or manual logs of public safety communications activity;
• Access and enter sensitive data in local/state/national databases as necessary for investigative purposes;
• Maintain appropriate security and confidentiality of information created or encountered in the performance of assigned duties;
• Keep informed of Official regulations, policies and procedures;
• Monitor campus security cameras for suspicious activity and direct Campus Police to the location;
• Supervise and or direct a student worker(s) assigned to the Campus Police Office;
• Operate the emergency siren/PA system, and ReGroup mass notification system as needed;
• Operate the College ID card system and reissue cards as needed;
• Perform other duties that may be assigned by Communications Officer in Charge or assigned by the Chief of Campus Police and Dean of Business Services.

Mandatory Qualifications

M(1) Holds a current State Certification as a Telecommunications Operator (BETST) or Association of Public-Safety Communications Officials (APCO), International Academies of Emergency Dispatch (IAED), Telecommunicator CPR Dispatch (T-CPR), 1 year of switchboard equipment or equivalent.
M(2) Experience answering and transferring calls using a multiline phone system.
M(3) Proficiency using Microsoft Office, internet and Outlook.
M(4) Effective written and verbal communication skills.
M(5) Superior customer service skills.
M(6) Be at least 18 years of age.
M(7) Have a high school diploma or equivalent (GED).

Desirable Qualifications

D(1) Prior knowledge and experience as a law enforcement/emergency response Dispatcher.
D(2) Skills in multi-tasking, coordinating simultaneous mental, manual and visual activities.
D(3) Ability to establish and maintain effective working relationships with Campus Police personnel, outside law enforcement agencies and the public.
D(4) Position requires the satisfactory completion of a personal background investigation by law enforcement.

EEO Statement

Mississippi Gulf Coast Community College is an Equal Opportunity Employer and welcomes students and employees without regard to race, color, religion, national origin, sex, pregnancy, age, or qualified disability in its programs and activities. For further information, contact the Compliance Officer P.O. Box 609, Perkinston, Mississippi, 39573, telephone number 601-528-8735, email address [e-mail].

The College

The Mississippi Gulf Coast Community College District serves a four-county area with three major campuses, the Community Campus and four centers including: Perkinston Campus, Perkinston, MS; Harrison County Campus, Gulfport, MS; Jackson County Campus, Gautier, MS. Additionally, Mississippi Gulf Coast Advanced Manufacturing and Technology Center, Gulfport, MS; Keesler Center, Biloxi, MS; West Harrison Center, Long Beach, MS; and George County Center, Lucedale, MS.

State and regional associations accredit Mississippi Gulf Coast Community College, and several programs are accredited nationally. Offerings include academic, technical degree, vocational skill and adult continuing education programs.

Classification

Classification Staff

Open Date

Open Date 05/08/2023

Close Date

Open Until Filled Yes

Special Instructions to Applicants

For more information on the position, please contact (Name, Address, Phone, and Email):

Stephanie Purvis
Administrative Assistant to the Chief of Police/
Dispatch Supervisor
P. O. Box 548
Perkinston, MS 39573
Phone: [phone]
Fax: [phone]
[e-mail]

Supplemental Questions

Required fields are indicated with an asterisk (*).