Dispatcher, PDOT Shuttle Operations

SP+; Houston (TX); On-site; USD 19,286 - 27,552; Full time

Job summary

SP+ in Houston, TX is seeking a shuttle operations coordinator to support safe, on-time service through scheduling, driver coordination, and adherence to regulations.

You will schedule vehicles, ensure staff are in uniform, manage shifts, and maintain DOT Medical Card and DMV standards, while assisting customers and reporting incidents.

The role requires strong communication, knowledge of Hours of Service rules, and participation in driver meetings and training.

Qualifications

• High School degree or equivalent.
• Valid state driver’s license with current address and acceptable driving record.
• DOT Medical Card (Medical Examiner's Certificate) required.
• Availability to work varying shifts, including weekends and second/third shifts.
• Ability to read, write, speak and communicate in English.
• Ability to understand Hours of Service regulations and basic calculations.
• Maintain neat appearance and full uniform at all times.
• Physical ability to perform duties and use a phone or two-way radio.

Responsibilities

• Schedule vehicles and drivers for fixed route service and cover open shifts on short notice.
• Operate with knowledge of MS Word and Excel; use basic office equipment.
• Be at work on time, every scheduled day, in uniform.
• Carry a valid DOT Medical Card while on duty and maintain DMV record.
• Assist customers and employees; direct others to the Facility Manager when needed.
• Report accidents, safety hazards, or policy violations to the Facility Manager.
• Lead monthly driver meetings and training; know major streets and landmarks in service area.
• Assist Facility Managers with other duties as needed.

Skills

Scheduling

Driver management

Microsoft Word

Microsoft Excel

Communication

Education

High School Degree or equivalent

Tools

Phone and Fax

Office equipment

Job description

Responsibilities

Responsible for supporting safe, proper shuttle operations through scheduling, employee communication, and shift management.

• Schedule vehicles and drivers for fixed route service; cover open shifts on short notice when necessary.
• Working knowledge of basic office equipment, such as phone, fax, and working knowledge of Microsoft Office products-Word and Excel.
• Responsible for being at work every scheduled day, on time and in uniform.
• Possess a valid DOT Medical Card to be carried at all times, while on duty.
• Have and maintain an acceptable DMV record.
• Courteously assist customers and employees alike by answering any questions they may have. If necessary, direct the customer to the Facility Manager for further assistance.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
• Facilitate monthly driver meetings, company training requirements, and changes to daily operating procedures as necessary. Have a thorough knowledge of all areas of field operations, thorough knowledge of the major streets, landmarks and freeways in the service area.
• Assist Facility Managers with other duties as needed.

Qualifications

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education Required: High School Degree or equivalent.

License Requirement: Must possess a valid state-issued driver's license with a current address and acceptable driving record.

DOT Medical Card: A Medical Examiner's Certificate (DOT Medical Card) is required.

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

Language Skills: Ability to read, comprehend, write, speak and communicate all aspects of job related information in English. Ability to write simple correspondence. Ability to effectively present information in one-on-one and group situations to customers and other employees of the company.

Mathematical Skills: Ability to add and subtract. Ability to understand and adhere to Hours of Service regulations, including frequent calculations involving quarter hours.

Appearance: Employees will be required to maintain a neat and clean appearance and be in complete uniform at all times.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to change frequently between a sitting and standing position. The employee is required to use a phone or two-way radio.

Salary Range: $17.00 per hour

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact [e-mail]. We are here to assist you.

Location

US-TX-HOUSTON