Dispatcher & Office Manager — Fast-Paced, Highly Organized Coordinator

Comfort City Mechanical Inc; California (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Job summary

Comfort City Mechanical Inc is seeking a professional Dispatcher/Office Manager to handle emergency and non-emergency calls, making quick decisions to ensure proper action is taken. You will coordinate with customers and technicians to ensure timely job completion and stay highly organized while multitasking under pressure.

The ideal candidate will communicate clearly, manage information efficiently, and support maintenance contracts and proposals.

Qualifications

• Excellent communication skills.
• Excellent typing and data entry skills.
• Strong verbal and written communication skills.
• Highly organized with the ability to multitask and prioritize projects.
• Ability to work well under pressure.
• Ability to work well with others.
• Understanding of best practices and procedures for emergency response situations.

Responsibilities

• Receive inbound emergency and non-emergency calls
• Collect and document information from callers
• Prioritize calls according to the level of urgency
• Transmit information to the appropriate person or department
• Direct technicians to appropriate location
• Monitor status of technicians
• Communicate with customers in a timely manner
• Manage maintenance contracts
• Create proposals

Skills

Communication

Typing data entry

Multitasking

Pressure management

Team collaboration

Emergency procedures

Education

High school diploma/GED

Job description

Comfort City Mechanical Inc is seeking a professional Dispatcher/Office Manager to handle emergency and non-emergency calls, making quick decisions to ensure proper action is taken. You will coordinate with customers and technicians to ensure timely job completion and stay highly organized while multitasking under pressure.

The ideal candidate will communicate clearly, manage information efficiently, and support maintenance contracts and proposals.