Dispatcher Med Center Air Communications

Advocate Health Care; Mint Hollow (NC); On-site; USD 26,000 - 39,000; Full time

Job summary

Advocate Health Care in North Carolina seeks a Security Communications Dispatcher for the MedCenter Air Communication Center. You will manage emergency calls, dispatch security and public safety personnel, and document requests in the CAD/Security Communications system.

Training is provided. A high school diploma or GED is required, with 1 year dispatch center experience preferred and APCO certification preferred. Rotating shifts run 7am–7pm, with 12-hour shifts and a 40-hour workweek.

Qualifications

• High School Diploma or GED required.
• 1 Year Dispatch Center experience preferred.
• APCO Certification preferred.

Responsibilities

• Dispatches Security personnel to scene as requested to ensure prompt response.
• Documents requests for service and events in Security Communications database or CAD system.
• Receives calls via radio or phone and follows protocols to ensure effective response.
• Transmits accurate information to personnel as needed.
• Monitors alarms and ensures prompt resolution and proper dispatch to appropriate agencies.

Skills

Dispatch experience

Clear communication

Education

High School Diploma or GED

APCO Certification

Job description

Department

70510 Atrium Health Mobile Medicine - MedCenter Air Communication Center

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 40

Schedule Details/Additional Information: Rotating track schedule, 7am-7pm, 12hr shifts

Pay Range: $18.85 - $28.30

Essential Functions

Adheres to the general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building. Follow hospital policies and procedures. Follow departmental policies and procedures. Assume responsibility for keeping informed about changes in policies and procedures. Dispatches Security personnel to scene as requested by customers to ensure effective and prompt response. Document request for service and events in Security Communications database. Confirms response to the scene and appropriate action taken. Documents that information was received. Receives calls via Radio Channels or by Phone and follows all associated protocols and checklist to ensure effective response to emergencies. Transmits accurate information to personnel as needed. Prioritizes emergency calls appropriately. Document the emergency in Security Communications database. Monitors equipment panel abnormalities and ensures prompt response to incidents. Understands purpose and functions of monitor panels. Ensures systems are returned to normal working order. Monitor multiple alarms systems and dispatch Security, Law Enforcement, Fire Department or any other appropriate agency depending upon the respective alarm.

Physical Requirements

Majority of duties performed in an indoor office with limited access to visitors. Working conditions can change rapidly from light office work to fast paced high stress environment requiring multiple tasks in a short time frame. Noise level varies from quiet to moderately loud. Requires long periods of sitting, operating computer, and answering phones. Ability to function well in high stress situations with limited assistance. Must be able to make rapid, appropriate decisions that assures the safety of our patients, visitors, and staff by getting them assistance as quick as possible.

Education, Experience and Certifications

High School Diploma or GED required. 1 Year Dispatch Center experience preferred. APCO Certification Preferred. Must be able to speak in a clear concise manner. There is a multi-week training program for phone & radio communications and to learn operation of the alarm monitoring systems, as well as how to enter all calls for service into the CAD system.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care