Dispatcher II (Lateral)

City of Sacramento; Sacramento (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Bilingual pay

Job summary

The City of Sacramento seeks a Dispatcher II to receive emergency and non-emergency calls, dispatch police units, and coordinate with multiple agencies. You will operate CAD systems, maintain radio contact, and document actions for investigations and court needs.

Applicants must have Dispatcher I probation experience or equivalent lateral-entry credentials, pass comprehensive background checks, fingerprinting, polygraph, and tests as required, and demonstrate excellent customer service under

Qualifications

• Requires a high school diploma or GED and 12 college units from an accredited college or university.
• Successful completion of probation as Dispatcher I with the City of Sacramento.
• To qualify via lateral entry, two years of dispatcher experience in law enforcement is required.

Responsibilities

• Receive emergency and non-emergency calls, determine priority, dispatch units as needed.
• Maintain radio contact with all units and coordinate with other agencies.
• Query information from dispatch networks and enter vehicle data.
• Operate computer-aided dispatch and related equipment; prepare reports.
• Testify in court when required and perform related duties as assigned.

Skills

Clear verbal communication

Public safety dispatch experience

Calm under pressure

Independent judgment

Computer keyboard proficiency

Typing 40 wpm

Education

High school diploma or GED

12 college units

Lateral-entry dispatcher experience

Tools

Computer Aided Dispatch (CAD)

Radio and telephone equipment

Job description

THE POSITION

You must have taken and passed the Dispatcher CritiCall examination for further consideration. To take the examination, click here.

You must have experience as a law enforcement Dispatcher in a Public Safety Dispatch Center to qualify for this position. Please review "Qualifications - Lateral Entry" within this job announcement before applying for this position.

Please Note: a candidate must successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, psychological test, credit check, and a drug use history to be considered for this position.

To receive incoming telephone calls and dispatch police units as necessary for assistance; perform a variety of general support duties related to communications activities.

DISTINGUISHING CHARACTERISTICS

Positions in this class are flexibly staffed and are normally filled by advancement from the lower class of Dispatcher I. Appointment at the higher class requires that the employee be performing the full range of duties assigned to the class. Work in this class is distinguished from that of the Dispatcher I class by the greater independence with which an incumbent is expected to operate. Dispatcher II is a journey-level classification and incumbents are expected to perform the full range of duties of Dispatcher without direct supervision.

SUPERVISION RECEIVED AND EXERCISED

General supervision is provided by a Dispatcher III.

Essential Duties And Responsibilities

• Receive emergency and non-emergency telephone calls from the public requesting police, fire, and local government service; determine nature and priority; dispatch units as necessary; and/or refer or transfer callers to ensure excellent customer service.
• Maintain radio contact with all units on assignment.
• Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies.
• Query information from law enforcement communication networks relating to wanted persons, criminal history, stolen property, and Department of Motor Vehicle information.
• Query and enter stolen, stored, and repossessed vehicle information.
• Perform a variety of records keeping duties related to the computer aided dispatch system.
• Test and inspect equipment as required.
• Testify in court as needed.
• Prepare written responses or reports related to communication complaints, investigative follow-ups or police reports.
• Write daily work progress reports when training a new Dispatcher.
• Demonstrate professionalism, courtesy, empathy, and excellent customer service in accordance with departmental policy and the community-oriented policing concept.
• Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification.

Qualifications

• SEE LATERAL ENTRY REQUIREMENTS

Knowledge Of

• English grammar, usage, spelling and punctuation.
• Standard radio broadcasting procedures and rules.

Ability To

• Express themselves in English in a clear, distinct, and understandable manner when speaking to individuals, before diverse populations, various public and community groups, and when testifying in court.
• Effectively communicate with and elicit information from upset and irate citizens.
• Work under pressure and exercise good judgment in emergency situations.
• Exercise independent judgment and work with a minimum of supervision.
• Use a computer and keyboard to enter data provided verbally and in writing.
• Learn standard broadcasting rules and procedures.
• Learn City street system and physical layout of Sacramento.
• Understand and comply with oral and written directions.
• Learn to operate computer-aided dispatch, telephone, and radio broadcasting equipment.
• Value customers and co-workers through provision of excellent customer service.
• Operate office machines and equipment.
• Type 40 net words per minute.

Education

EXPERIENCE AND EDUCATION

High school diploma or G.E.D. equivalent and completion of twelve (12) units from an accredited college or university.

Experience

Successful completion of the probationary period as a Dispatcher I with the City of Sacramento.

Substitution

High school diploma or G.E.D. equivalent an additional four (4) years of customer service experience may substitute for the required education.

-OR-

LATERAL ENTRY: (1) Two years of experience as a dispatcher working with law enforcement agencies where duties included answering telephone calls and radio dispatching, which must include six months of experience within the last six months. (2) Successful completion of the California P.O.S.T. Public Safety Dispatcher Basic Course within twelve (12) months of appointment.

PROOF OF EDUCATION

Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment. Unofficial documents and/or copies are acceptable.

An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment.

Probationary Period

Employees hired as a lateral entry must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status.

Bilingual Pay

Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary.

Pension Reform Act

The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento.

Equal Opportunity Employer

The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Additional Information

Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf

Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html

Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf