Dispatcher - Full Time

Northeastern Health System; Tahlequah (OK); On-site; USD 34,000 - 52,000; Full time

Job summary

The NHS EMS Cherokee County is hiring a full-time Dispatcher, Ambulance to coordinate calls and deploy personnel and equipment for emergency and non‑emergency scenes. You will use computer systems, radios, and phones to manage dispatch logs and operations with accuracy and efficiency.

Ideal candidates will demonstrate strong communication, multitasking, and critical decision‑making under stress, while adhering to confidentiality and safety standards. Training and ongoing education are provided.

Qualifications

• Minimum Education - High School or equivalent
• Minimum Experience - Completion of EMD within 6 months
• Certification - NIMS: 100, 200
• Preferred Course(s) Training - Microsoft Word and Excel

Responsibilities

• Operate computer to input and retrieve data entries including dispatch logs and records
• Operate two‑way radios and telephones to communicate with ambulance crews, law enforcement and fire departments
• Query caller to determine nature of problem and provide pre‑arrival instructions using CAD and dispatch software
• Maintain adherence to SOPs and protect patient and employee confidentiality
• Attend required meetings and trainings to maintain efficiency and knowledge
• Ensure on‑time availability and reliable on-site attendance at NHS EMS workplaces
• Document incidents accurately and complete required reports
• Support crew safety by coordinating dispatch and assistance during ambulance calls

Job description

• Job Category Dispatcher, Ambulance
• Employee Type Full-Time

Contact information

• Name Sharee Maggard - Healthcare Recruiter
• Phone [phone] Call or Text

Description

Position Summary

Operates communication equipment to process requests for assistance. Dispatch personnel and equipment to emergency and non-emergency scenes. Dispatchers are the key link in the communication chain between the public and emergency service responsible for ensuring the safe completion of every chain.

Position Accountabilities

Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.

Consistently and accurately adheres to all NHS EMS standard operating guidelines, policies, procedures and practices.

Efficiently operates computer to input and retrieve various data entry functions including, but not limited to dispatch logs, and various other records.

Efficiently operates machines including, but not limited to, computer systems, keyboards, adding, calculating, facsimile, printers, shredders, telephones, two‑way radios, scanners and duplicating machines.

Efficiently type a minimum of 30 words per minute with 90% accuracy.

Consistently adheres to standard operating guidelines, policies, procedures and practices regarding the protection and respect of confidential patient and employee information, and looks out for and reports deficiencies.

Strong organizational skills required with the ability to effectively follow up as needed.

Timely completes all required documentation with appropriate and accurate information.

Consistently adheres to safe workplace standard operating guidelines, policies, procedures and practices, and looks out for and reports deficiencies. Shares responsibility for security of buildings and personnel by monitoring security cameras and doors.

Timely completes incident reports as required or as necessary to assure proper documentation to protect NHS EMS staff, the company, and the patient.

Attend required meetings and training sessions necessary to maintain efficiency, accuracy and knowledge.

Maintain an acceptable attendance record, with regular and reliable attendance, on site at a designated NHS EMS workplace.

Performs regular cleaning duties to maintain a clean, neat and safe work environment

Operates telephone console and other specialized equipment to receive and place emergency and non‑emergency calls. Other equipment may include special procedures to communicate with the deaf and non‑English speaking callers

Questions caller to determine nature of problem and number of personnel and equipment needed and provides pre‑arrival instructions with the use of computer‑aided dispatch software and other software

Operates two‑way radio to communicate with ambulance crews, law enforcement and fire departments, and other personnel and agencies in emergency and non‑emergency situations. Utilizes proper radio techniques, and etiquette according to the EMS systems, FCC regulations and Cherokee County 911 Communications Center and Ambulance Service 17. Standard Operating Procedures.

Performs basic medical care to assist walk‑in patients until an ambulance can be obtained

The dispatcher may be called upon from time to time to provide public relations type work in the community.

Be responsible for the on duty position and to not leave the position until proper relief is obtained.

Shares responsibility for crew safety while on ambulance calls by maintaining communications and dispatching assistance when needed.

Demonstrates ability to respond quickly and make decisions using good judgment under stress in hazardous situations and human relationships.

Ability to work efficiently and effectively in a multi‑tasking high stress environment.

Excellent decision making ability while performing under stressful conditions

Ability to appropriately respond to rapidly changing circumstances and ever changing technological systems.

Must have a general knowledge of Cherokee County area and the ability to read and comprehend available maps.

Ability and commitment to learn and maintain advanced knowledge of the geography of the Cherokee county area, including, but not limited to, major streets, highways, hospitals, nursing homes, primary medical facilities, etc.

Consistently meet all NHS EMS and IAED (International Academies of Emergency Dispatch) performance expectations including minimum accreditation call performance compliance. As assigned, assists and mentors other staff (including students if applicable) in order to help onboard and educate newly hired employees and/or employees changing job duties or positions.

The schedule may vary as needed to facilitate the needs of NHS EMS, and may include weekdays and weekends, daytime, evening, and night time hours, consecutive shifts, and/or holidays to be worked. The schedule may include mandatory and/or voluntary overtime with frequent long, unpredictable hours. The employee must have the ability to maintain assigned work hours

The schedule may include interrupted, irregular and unpredictable meal and/or other breaks.

Demonstrates ability to effectively communicate and cooperate with patients and patient’s families, employees, other healthcare professionals, outside agencies, and others involved with the day‑to‑day operations of NHS EMS. Also consistently demonstrates the following abilities and characteristics: be respectful to supervisors, peers, subordinates, customers and other persons regardless of position within the company, gender, race, age, ethnicity, religion, sexual orientation, or other characteristics or perspectives; exhibits professionalism; teamwork, avoids unnecessary conflict, positive and optimistic attitude and work ethic; willingness to be flexible and adaptable; show initiative; does not participate in gossip or spreading rumors; and uphold the mission and core values of NHS EMS.

This position is deemed a safety‑sensitive position. It is job‑related and consistent with business necessity for the employee to be unimpaired by prescription or other substances while on duty

Requirements

Minimum Education - High School or equivalent

Minimum Experience - Completion of EMD within 6 months

Preferred Course(s) Training - Microsoft Word and Excel

Certification - NIMS: 100, 200