DISPATCHER (FULL TIME)

Crothall Healthcare; Knoxville (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Job summary

Crothall Healthcare is hiring a full-time Dispatcher in Knoxville, TN. The role involves coordinating patient transportation dispatch, ensuring timely service, and maintaining high-quality customer care. Rotating shifts include afternoon and late evening hours with weekend rotation.

Prior call center experience is preferred. Location is at National Performance Center in Knoxville, with online applications accepted.

Qualifications

• Customer service experience required or preferred.
• Experience in a call center environment is a plus.

Responsibilities

• Provides quality customer service with attention to detail.
• Understands patient transport concepts and infection control basics.
• Directs dispatcher activities and transporter tasks to ensure timely completion.
• Monitors availability and completes service and operations tasks.
• Ensures timely, accurate dispatch of transport requests.
• Acts as liaison between Patient Transportation and other departments.
• Manages pagers and daily sign-in/out procedures.
• Develops positive relations with patients, families, staff, and visitors.

Skills

Customer Service

Call center experience

Job description

• We are hiring immediately for a Full Time DISPATCHER position.
• Location: National Performance Center, 1845 Midpark Rd Ste 201, Knoxville, TN 37921 Note: online applications accepted only.
• Schedule: Full-time schedule; open availability preferred. Rotating weekends, 2:30pm - 11pm or 10:30pm-7:00am; more details upon interview.
• Requirement: Customer Service, call center experience preferred
• Fixed Pay Rate: $16.00 per hour

Crothall Healthcare

• We are hiring immediately for a Full Time DISPATCHER position.
• Location: National Performance Center, 1845 Midpark Rd Ste 201, Knoxville, TN 37921 Note: online applications accepted only.
• Schedule: Full-time schedule; open availability preferred. Rotating weekends, 2:30pm - 11pm or 10:30pm-7:00am; more details upon interview.
• Requirement: Customer Service, call center experience preferred
• Fixed Pay Rate: $16.00 per hour

Make a difference in the lives of people, your community, and yourself. At Crothall Healthcare, a Compass Healthcare company, you’ll join a culture built on caring for people and creating a true sense of belonging. Our careers are filled with purpose and empower you to transform healthcare experiences while building lasting relationships.

Crothall provides specialized, high-quality, innovative support services exclusively to the healthcare industry. As the market leader in Environmental Services (EVS), we support nearly 1,300 accounts, many of which are ranked among the nation’s top hospitals. With nearly 30,000 team members, we hold ourselves to high standards of detail, safety, and excellence. We empower and uplift each other by working together, take responsibility for doing the right thing, and believe there is no limit to our potential when we grow together across Environmental Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing.

Job Summary

Coordinates and monitors Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests.

Essential Duties and Responsibilities

• Provides quality customer service to customers by providing one-on-one attention to detail.
• Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics.
• Determines, explains and develops dispatcher logic and transporter activities. Transports patients when necessary.
• Directs the activity of the transport function and transporters, ensuring timely completion of tasks. Monitors procedures related to availability and completion task, and follows up on issues related to service and operations.
• Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities and patient appointments.
• Serves as a liaison between Patient Transportation and other departments.
• Assigns, collects and distributes pagers. Monitors daily sign-in/out procedures.
• Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff. Ensures accurate, timely dispatch of transport requests. Ensures maximum staff productivity.
• Resolves problems related to patient, visitor, staff or employee complaints. Recommends solutions for ongoing or recurring issues.
• Performs other duties as assigned.

Benefits For Our Team Members

• Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Crothall is a member of Compass Group.

Compass Group is an equal opportunity employer.

At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Crothall maintains a drug-free workplace.