Dispatcher - EMD

Amador County (CA); Jackson (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

The Amador County Sheriff Department is seeking a dedicated Dispatcher to receive and dispatch radio and telephone communications for public safety personnel, maintain field communications during incidents, and process warrants. The role requires the ability to prioritize responses and enter data accurately in the CLETS system.

One year of dispatching experience is required along with a valid California driver license. Certification from P.O.S.T.

Qualifications

• One year of experience performing public safety dispatching.
• Possession of a current and valid California Driver's license.
• Emergency Medical Dispatcher and Dispatcher Certification from P.O.S.T. within 12 months of initial employment.

Responsibilities

• Answers the telephone, receiving and classifying incoming calls.
• Determines priority of response and dispatches public safety units according to availability, area, and location.
• Dispatches Sheriff, Emergency Medical, and other Public Safety Personnel.
• Maintains field communications during emergencies and incidents.
• Transfers emergency calls to other agencies as warranted.
• Enters and clears information on the CLETS system to assist field personnel.
• Sends warrant abstracts to other law enforcement agencies.
• Performs warrant and records checks.
• Updates daily dispatching logs.
• Operates office equipment and computers.

Skills

Radio operations

Teletype operation

Job description

DEFINITION

Under general supervision, to receive and dispatch radio and telephone communications; to dispatch law enforcement, emergency medical, and other public safety personnel; to maintain field communications during incidents; to process warrants; to perform office support assignments; and to do related work as required.

DISTINGUISHING CHARACTERISTICS

This is a specialized classification for positions which have the responsibility for dispatching and maintaining field communications with public safety personnel. Incumbents also process warrants and perform a wide range of office support responsibilities.

REPORTS TO

Supervising Dispatcher

CLASSIFICATIONS SUPERVISED

None

The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all the duties listed.

• Answers the telephone, receiving and classifying incoming calls.
• Determines priority of response and dispatches public safety units, according to availability, assigned geographic area, and location.
• Dispatches Sheriff, Emergency Medical, and other Public Safety Personnel to routine and emergency calls as required.
• Maintains field communications during emergencies and incidents.
• Transfers emergency calls to other agencies as warranted.
• Enters and clears information on the CLETS system to assist field personnel with calls.
• Sends warrant abstracts to other law enforcement agencies.
• Performs warrant and records checks.
• Updates daily dispatching logs.
• Enters stolen property, repossessed property, and abandoned vehicle information into the teletype system.
• Cleans and changes tapes on master recording equipment.
• Maintains and updates data on business addresses and phone numbers.
• Searches master recordings for needed information.
• Processes warrants.
• Performs a wide variety of office support assignments.
• Operates office equipment and computers.

Knowledge of:

• Operating policies, procedures, and functions of the Amador County Sheriff Department.
• Laws, codes, and regulations related to transmission and reception of public safety communications.
• The general geography of Amador County.
• Proper operation and care of telephone, CLETS, computer terminal and voice radio equipment.
• Modern office methods and procedures.

Ability to:

• Operate radio communications and teletype equipment.
• Use sound judgment in dispatching personnel and equipment.
• Think clearly and act calmly in emergency situations.
• Read, analyze, and interpret laws, codes, rules, and regulations.
• Perform a variety of office support work.
• Deal courteously but firmly with general public.
• Establish and maintain cooperative relationship with those contacted during the course of work.
• Type at a rate of 45 words per minute.

Any combination of training which would likely provide the required knowledge and experience is qualifying. A typical way to obtain the required knowledge and abilities would be:

Experience:

One (1) year of experience performing public safety dispatching work.

Certification:

An incumbent must obtain Emergency Medical Dispatcher and Dispatcher Certification from P.O.S.T. within 12 months of initial employment.

SPECIAL REQUIREMENT:

Possession of a current and valid California Driver's license issued by the California Department of Motor Vehicles.