Dispatcher Central Transport

Children's of Alabama; Birmingham, Northern (AL, KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Children's of Alabama in Birmingham seeks a Customer Service Representative I to serve as the link between customers and the Customer Service Center, handling scheduling, dispatch, and clerical duties. Reports to the Director of Customer Service Center and supports service area leaders with administrative tasks.

Must have strong English communication and the ability to stay calm under pressure. The role requires teamwork and reliability in a fast-paced hospital environment, with a daytime

Qualifications

• Relevant experience in customer-facing clerical roles.
• Ability to manage scheduling and dispatch tasks effectively.
• Strong written and verbal communication skills.

Responsibilities

• Provide clerical support to the Customer Service Center and Leaders/Managers.
• Coordinate scheduling, dispatch, and related activities for the service center.
• Maintain professional, calm interactions with customers, staff, and suppliers.

Skills

Customer service

Scheduling

Clerical duties

Education

High School Diploma Graduate or Equivalent

Job description

In Central Transportation at Main Campus McWane Building

Work schedule will be Full-time on the Day Shift, 6:30am-3:0pm Monday - Friday w/ rotating weekends and holidays.

Summary:

The Customer Service Representative I is the link between the customer and the Customer Service Center in the delivery of prompt, efficient customer focused service. Demonstrates active, personal, daily involvement, visibility, open-mindedness and professionalism to Service Center and facility staff, internal and external customers, and suppliers.Reports to the Director of Customer Service Center and is responsible for providing clerical services to the Leaders and Managers of Service Center areas.Performs and coordinates a variety of duties related to scheduling, dispatch, and performance of the Customer Service Center divisions. As a team member of the Customer Service Center, in addition to the specific responsibilities outlined below, you are expected to demonstrate the vision of the Hospital. To accomplish the overall Hospital mission, you must exhibit integrity, innovation and a commitment to personal development.

Other information:

• Must be able to read, write, comprehend, and communicate the English language.
• Ability to remain calm in less than calm circumstances.
• Flexibility, versatility, and reliability as a team player.

Credentials with Equivalent Qualifications:

Education with Equivalent Qualifications:

Essential:

• High School Diploma Graduate or Equivalent

Experience with Equivalent Qualifications:

Essential:

• 2 Years Staff Level

Schedule: 6:30am-3:00pm Monday - Friday w/ rotating weekends and holidays., Day Shift, 8-Hour Shifts