Dispatcher – Central Dispatch | Ready Mix Concrete

Smyrna Ready Mix, LLC; Richmond (VA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Low-cost medical

Dental Insurance

Vision Insurance

Paid holidays

PTO / Vacation

401k with company match

Life insurance

Short-term disability

Long-term disability

Job summary

SRM Concrete seeks a proactive Central Dispatch professional to coordinate orders, drivers, and plant activities. You will deliver exceptional customer service, manage multiple priorities, and support safe, efficient operations across locations.

You’ll be part of a team that values communication, collaboration, and continuous improvement, contributing to accurate deliveries and outstanding service every day.

Qualifications

• Must possess multitasking abilities in a fast-paced, high-volume office.
• Excellent customer service mindset and communication skills.
• Strong team collaboration and leadership capabilities.
• Proficiency with Microsoft Office and dispatch/logistics software is a plus.
• Ability to quickly learn new systems and processes.

Responsibilities

• Champion customer service by handling calls and communications with urgency and care.
• Coordinate orders, schedules, and priorities with plant managers, drivers, and sales teams.
• Set standards for professionalism and teamwork within Central Dispatch.
• Monitor performance metrics and help implement improvements for efficiency.
• Resolve delivery or quality inquiries and turn challenges into opportunities.
• Build relationships with customers, suppliers, and SRM teammates for seamless communication.
• Uphold safety regulations and company policies to maintain a safe work environment.
• Participate in meetings and contribute to continuous improvement initiatives.

Job description

About the Opportunity

Are you energized by fast-paced environments where every decision impacts customer satisfaction and team success? At SRM Concrete, our Central Dispatch team is the heartbeat of our operation—connecting customers, drivers, and plants to deliver exceptional service and build America’s future. We’re looking for a service-driven, multitasking leader who thrives on solving problems, supporting others, and making a difference every day.

If you’re ready to grow your career in a role where your attention to detail, communication skills, and commitment to customer service truly matter, SRM Concrete wants you on our team.

Your Mission & Key Responsibilities

• Champion customer service: Answer incoming calls and communications, always going the extra mile to ensure every customer’s needs are met with urgency and care.
• Master multitasking: Juggle multiple orders, schedules, and priorities—coordinating with plant managers, drivers, and sales teams to guarantee timely and accurate concrete deliveries.
• Lead by example: Set the standard for professionalism, teamwork, and service excellence within the Central Dispatch team.
• Drive operational efficiency: Monitor performance metrics, identify opportunities for improvement, and help implement solutions that keep our operations running smoothly.
• Resolve challenges: Manage customer inquiries, address delivery or quality issues, and turn problems into opportunities to exceed expectations.
• Foster collaboration: Build strong relationships with customers, suppliers, and SRM team members to ensure seamless communication and support.
• Promote safety: Uphold all safety regulations and company policies, creating a safe and positive work environment for everyone.
• Support continuous improvement: Participate in team meetings, share insights, and contribute to strategic planning and process enhancements.

What Sets You Apart

• Proven ability to multitask and thrive in a fast-paced, customer-focused environment.
• Passion for delivering outstanding customer service in every interaction.
• Strong communication and interpersonal skills; you build trust with customers and teammates alike.
• Leadership experience and a collaborative, team-first mindset.
• Quick to learn new systems and technology; proficiency with Microsoft Office and dispatch/logistics software is a plus.
• Analytical thinker who embraces challenges and seeks continuous improvement.
• Commitment to safety, quality, and operational excellence.
• Experience in dispatch, logistics, or customer service is helpful, but a positive attitude and eagerness to learn are most important.
• Willingness to undergo SRM’s pre-employment screenings.
• Ability to work in a high-volume office setting with frequent communication across multiple locations.

About SRM

SRM Concrete (Smyrna Ready Mix) is a family-owned, values-driven leader in the ready mix concrete industry. Founded in 1999 with a single plant in Smyrna, Tennessee, we’ve grown to over 600 locations nationwide by focusing on quality, integrity, and service. Our mission is to serve our customers, our communities, and our team members with excellence—every load, every day.

Why Join SRM Concrete?

• Growth & Advancement: Be part of a rapidly expanding company with real opportunities to grow your career.
• Impact: Play a pivotal role in ensuring our customers’ success and our company’s reputation for service.
• Competitive Pay: Competitive salary and advancement opportunities.
• Exceptional Benefits: Low-cost medical, dental, vision, STD, LTD, and life insurance; paid holidays; PTO/vacation; 401k with $100 weekly match; family days; and more!
• Team Culture: We value hard work, respect, and teamwork. We support each other, recognize a job well done, and believe in doing what’s right—on the job and in the community. You’ll find a straightforward, dependable environment where every team member matters.

At SRM Concrete, you’re more than a dispatcher—you’re a valued team member helping to build America’s future. If you’re ready to say “YES” to new opportunities and deliver service that sets the standard in our industry.