Dispatcher | Carlstadt, NJ

United Natural Foods, Inc.; Carlstadt (NJ); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive Benefits

Growth Opportunities

Recognition Programs

Full-Time Employment

Night Shift

Job summary

United Natural Foods, Inc. (UNFI) seeks a dedicated Dispatch Specialist to coordinate truck dispatch and monitor driver progress to ensure on-time deliveries. You will communicate with customers about potential delays and support continuous, high-quality service.

The role emphasizes safety compliance, accurate data entry, and collaboration with customer care to resolve service issues while maintaining efficient warehouse operations.

Qualifications

• Understanding of safety guidelines and regulations.
• Ability to remain calm and professional in fast-paced situations.
• Strong organizational and time management skills.
• Excellent communication skills, capable of interacting with all levels of employees.
• Familiarity with DOT rules and warehouse procedures.

Responsibilities

• Process customer invoices and assemble delivery paperwork efficiently.
• Monitor shipping and route progress using SCI and PeopleNet Link, verifying on-time arrivals.
• Break down driver packets and manage customer invoice processing.
• Collaborate with customer care to notify clients of late truck updates.
• Re-dispatch drivers to ensure coverage and on-time deliveries.
• Dispatch repair services for equipment breakdowns and manage accident reporting procedures.

Skills

Dispatch operations

Communication

Time management

Tools

SCI

PeopleNet

Job description

Join Our Team and Make a Difference!

Step into a rewarding career with the largest distributor of conventional, natural, organic, and specialty products in the United States and Canada. We proudly serve over 43,000 customer locations with an extensive selection of 200,000 different products. Our dedicated warehouse associates play a vital role in supplying thousands of consumers with "better for you" food that nourishes families nationwide. From small family-owned stores to major retailers like Whole Foods Market, our reach is vast, and our impact is significant. Are you ready to contribute to a mission that enhances the lives of others? Join our growing distribution team today!

Why Work With Us?

• Competitive Benefits: Enjoy comprehensive medical, dental, and vision coverage, a robust 401(k) plan, generous vacation time, and more.
• Growth Opportunities: We are committed to your professional development, offering training and advancement opportunities to help you reach your career goals.
• Recognition and Community: Celebrate your achievements with us through company events, picnics, and recognition programs that highlight your hard work and dedication.

• Full-Time Employment Opportunity
• Schedule: Sunday-Thursday, (11pm-7:30am)

Purpose of the Role

As a key member of our team, you will be responsible for dispatching trucks to ensure on-time departures. You will monitor drivers and communicate with customers regarding potential late deliveries or issues, playing a crucial role in maintaining our commitment to exceptional service.

Job Responsibilities

• Process customer invoices and assemble delivery paperwork efficiently.
• Monitor shipping and route progress using SCI and PeopleNet Link, verifying on-time arrivals.
• Break down driver packets and manage customer invoice processing.
• Collaborate with customer care to notify clients of late truck updates.
• Engage with customer care for service escalations and resolution.
• Sort, separate, and file invoices, route packets, and driver inspections.
• Complete data entry for equipment information, driver start/end times, and actual delivery times.
• Handle all incoming calls and emails professionally.
• Re-dispatch drivers as needed to ensure coverage and support on-time deliveries.
• Dispatch repair services for equipment breakdowns and manage accident reporting procedures.
• Maintain a clean and safe working environment, reporting any violations of company policy to your supervisor.
• Perform other relevant job duties as required.

Job Requirements

• Transportation/Dispatch experience preferred but not required.

Knowledge, Skills, and Abilities

• Understanding of safety guidelines and regulations.
• Ability to remain calm and professional in fast-paced, stressful situations.
• Strong organizational and time management skills with the ability to prioritize tasks independently.
• Excellent communication skills, capable of effectively interacting with all levels of employees.
• Keen attention to detail and accuracy.
• Proficient in Microsoft Office applications.
• Familiarity with delivery routes and DOT rules and regulations.
• Understanding of warehouse procedures for a comprehensive grasp of all processes.

Physical Environment/ Demands

• Most work is performed in a temperature-controlled office environment.
• Incumbents may sit for long periods at a desk or computer terminal.
• Regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• May use calculators, keyboards, telephones, and other office equipment during the normal workday.
• Stooping, bending, twisting, and reaching may be required to complete job duties.
• Infrequently exposed to temperatures ranging from 20 to 90 degrees Fahrenheit in the dock area or outside the work area.
• Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.

Take the next step in your career and join us in making a positive impact!

UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - Veteran/Disability. VEVRAA Federal Contractor.

Compensation

UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws.

Benefits

For Washington positions (or positions that may be performed remotely from Washington), https://www.unfi.com/jobs-more-info-wa.html for Washington-specific paid time off details.

Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program; medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.

UNFI's compensation, benefits, and paid time off policies are subject to change in the Company's sole discretion, consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms, nor should it be construed as a guaranteed minimum.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.