Dispatcher

Sila Services; Weymouth (MA); On-site; Full time

Job summary

Join a dynamic team as a Dispatcher in the HVAC industry, where your organizational skills will shine! This role offers the chance to coordinate field service technicians, ensuring customer satisfaction and operational efficiency. With a focus on teamwork and a commitment to excellence, you'll be pivotal in maintaining a smooth workflow and achieving revenue goals. An established company is looking for someone with a strong work ethic, a passion for customer service, and the desire to grow within the organization. If you're ready to take on a rewarding challenge in a fast-paced environment, this is the perfect opportunity for you.

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• 3+ years of successful dispatch experience is required.
• 5+ years of customer service experience is essential.
• HVAC experience is a plus.

Responsibilities

• Schedule field service technicians daily and interact with customers.
• Maintain customer database and ensure proper billing procedures.
• Provide best-in-class customer service.

Skills

Dispatch Experience

Customer Service Experience

HVAC Knowledge

Teamwork

Communication Skills

Education

4-year college degree

Tools

Accounting Software

Job description

Job Description

Due to our growth, we are seeking a Dispatcher to join our Boston Standard team!

The HVAC CSR/Dispatcher is responsible for coordinating and scheduling a team of field service technicians in a fast-paced service organization in the HVAC industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved.

Schedule:

Monday-Friday 7am-4pm
Rotating Weekends if needed (around once a month, able to work from home on those days)

Responsibilities and Duties:

1. Daily scheduling of field service technicians.
2. Direct interaction with customers in need of service.
3. Answer in-bound calls.
4. Make outbound calls to schedule service and solicit customers for future business.
5. Review service reports to ensure proper billing and field procedures.
6. Sort and classify service reports for entry into accounting software.
7. Maintain customer database.
8. Provide BEST IN CLASS customer service.

Qualifications and Skills:

This position is a great opportunity for someone with an interest in operations, customer service, or a future in management. Candidates must also have the following:

1. 3+ years of Successful Dispatch Experience.
2. 5+ years of Successful Customer Service Experience.
3. HVAC experience is a plus.
4. 4-year college degree is a plus.
5. Desire to achieve goals, both personal and professional.
6. Hard work ethic and willingness to work long hours (including nights and weekends as needed).
7. Strong team mentality.
8. Experience in a customer service role where the phrase “customer first” was practiced daily.

Job Type: Full-time

Pay: $30.00 - $32.00 per hour
Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• HVAC industry: 1 year (Preferred)
• Dispatching: 3 years (Required)

Ability to Relocate: Weymouth, MA: Relocate before starting work (Required)

Work Location: In person