Dispatcher

First Student; West Middlesex (Mercer County); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Matching 401K

Paid time off & holidays

Career advancement opportunities

Job summary

First Student is hiring a Dispatcher in West Middlesex, PA. The role focuses on dispatching buses, ensuring on-time routes, and assisting with driver support and communications.

This full-time position on the 1st shift offers exposure to a nationwide network, safety-focused operations, and opportunities for advancement within a large transportation company.

Qualifications

• 3-5 years of dispatch or related experience
• High school diploma or equivalent required
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to work under time constraints and meet deadlines
• Experience in terminal operations or driver dispatch preferred
• Computer literacy and familiarity with scheduling systems
• DOT drug testing compliance knowledge per regulations

Responsibilities

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes scheduling and driver complaints and reports to Operations Supervisor/Contract Manager
• Serves as primary liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Back-up driver duties or miscellaneous clerical tasks as needed
• Completes special projects and assists with day-to-day operations

Skills

Communication

Customer service

Time management

Dispatch experience

DOT compliance

Problem solving

Mathematical accuracy

Education

High School Diploma or Equivalent

Tools

Radio dispatch equipment

Computer literacy

Job description

First Student is hiring a Dispatcher in West Middlesex, PA

Pay Rate: $24.00-$28.00 hr. (based on experience)

Hours: Monday-Friday 6:00am-4:00pm 1st shift

Summary

At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line.

At First Student, we are proud to offer:

• Tremendous Career Advancement Opportunities due to a strong presence across North America
• Positive and rewarding work environment
• F/T benefits including Medical, Dental, Vision and matching 401K
• Full-time 1st shift - work all year round
• Personal time off and observed holiday pay

Dispatcher Responsibilities

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handle back-up driver duties or perform miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

Dispatcher Experience and Skills Required

• 3-5 years' experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate
• Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

First Students commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment you'll love. As a huge company with 120,000 staff and over 2.5 billion customers worldwide, you'll also enjoy security, a brilliant future, and excellent training.

Language Requirement

This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

First for a reason

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.