Dispatcher

KASCO LLC; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

KASCO LLC is seeking a Dispatcher to support Field Service Reps by handling inbound calls and emails for repair service requests. The role requires in-office work in St. Louis, MO, with weekend availability.

Responsibilities include dispatching repair calls, entering data into the dispatch system, and ensuring timely follow-up and communication with customers and internal teams.

Qualifications

• Excellent verbal and written communication with customers, FSRs and management.
• Ability to multi-task in a fast-paced, deadline-driven environment.
• Strong attention to detail with accurate data entry and maintenance.

Responsibilities

• Answer Service/Repair Call Group phone lines.
• Monitor group email for repair requests and enter into dispatch system.
• Dispatch repair calls to field service reps.
• Enter and update information in the dispatch system accurately.
• Ensure customer calls are completed within deadlines.
• Process repair estimates and notify customers of approvals/denials.
• Monitor calls to close tickets in a timely manner.
• Liaise between Kasco FSRs, customers and other departments.

Skills

Customer service

Multitasking

Attention to detail

Communication

Data entry

MS Word

Excel

Outlook

Pivot tables

VLookup

D365

Education

Some college

1–5 years related experience

Tools

D365 Operations

Job description

For more than 120 years, KASCO has been the industry leader in providing quality products, parts, repairs, and service to the meat processing and retail institutional food industries. Our cutting edge products include band saw blades, meat grinder plates and knives, and cutlery. We also offer a vast range of butcher supplies, seasonings, replacement parts, and repair services to grocers, restaurants, and meat, seafood, deli and bakery departments.

Summary

The Dispatcher will perform various functions in support of the Field Service Reps (FSR), including receiving inbound customer calls and emails requesting repair service. Qualifies the call/email and dispatches the service call to the FSR. Must be available to work in office in St. Louis, MO, and be available on weekends.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answers the Service/Repair Call Group phone lines.
• Monitors group email box for incoming emailed repair requests. Accepts email requests and enters information into dispatch system.
• Responsible for dispatching repair calls to the field.
• Responsible for keying accurate and consistent information in the dispatch system, including call entry and updates
• Takes necessary actions to ensure customer calls are completed to meet the established deadlines.
• Receives repair estimates from FSRs and submits to customer for approval. Notifies FSR of approval/denial of estimates.
• Monitors repair calls to ensure calls are being closed in a timely manner.
• Acts as liaison between Kasco FSRs, customers and other departments as needed.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And/or EXPERIENCE

• Some college and one to five years related experience; or equivalent combination of education, training and/or experience.

Language Skills

• Must have excellent verbal and written communication skills. Must be able to communicate clearly and concisely with customers, FSRs, management, and co-workers.

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, and diagram or schedule form. Must be able to multi-task in a fast-paced, deadline driven environment.

OTHER SKILLS And ABILITIES

• Ability to prioritize and manage multiple projects simultaneously.
• Strong attention to detail.
• Strong sense of urgency.
• Self-starter able to work with minimal amount of daily supervision.
• Team Player.
• Customer Driven.
• Strong interpersonal skills to interact with Management, FSRs, A/R, Shipping/Receiving, Sales, Purchasing, and Customer Service.
• Must be proficient in MS Word, Excel, and Outlook.
• Experience and good understanding of creating complex reports and manipulating data in Excel, using pivot tables, VLookup, etc. a plus.
• D365 Operating system skills a real plus.
• Data entry speed of 5,000 keystrokes per hour, typing speed 50 words per minute.
• Must be able to work one weekend a month (Sat and Sun, four hours each day).
• Must be able to cover holidays as needed.

Supervisory Responsibilities

None

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. Occasional bending, lifting and moving is required.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color visions, peripheral vision, depth perception, color acuity and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet to moderate.