Dispatcher

J.B. Hunt; Romulus (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Short-term and long-term disability

Paid time off

Maternity leave

Paid holidays

Job summary

J.B. Hunt in Romulus, Michigan seeks a Dispatcher to dispatch loads and resolve driver and carrier issues in a fast-paced environment. You will actively monitor pickup and delivery times, communicate with customers, and maintain detention time records for accurate pay.

The role requires proactive, professional communication with internal and external drivers, adherence to DOT guidelines, and collaboration with fleet maintenance to ensure vehicle readiness and efficiency.

Qualifications

• High School Diploma or GED required.
• Ability to transmit, receive and interpret ideas clearly.
• Ability to work with diverse individuals and groups.

Responsibilities

• Dispatch loads and resolve issues for drivers and carriers.
• Monitor pickup and delivery times and communicate with customers.
• Maintain detention time documentation for on-time pay.
• Coordinate with fleet maintenance for vehicle readiness.
• Promote safety culture and ensure DOT/compliance.

Skills

Communication

Team collaboration

Adaptability

Education

High School Diploma/GED

Job description

Job Title:DispatcherDepartment:Supply ChainCountry:United States of AmericaState/Province:MichiganCity:RomulusFull/Part Time:Full timeJob Summary:Under routine supervision, this position is responsible for dispatching and resolving problems for our company drivers, contracted drivers, and/or carriers. This position requires you to have exceptional proactive communication skills with internal and external customers, including promptly resolving issues with pickup and delivery, monitoring check call completion, activity documentation, and overall promoting a professional workplace attitude in a fast-paced environment.Job Description:Key Responsibilities:Monitor loads assigned to drivers, including resolving any issues that may affect the scheduled times for pickup or delivery, while proactively communicating to the affected customers; problems normally include truck mechanical problems, traffic or weather issues, or customer-directed shipment changesMaintain documentation of driver detention time to ensure accurate, on-time payMaintain the company safety culture to include daily safety messages and monthly driver briefings; help enforce company policies to ensure compliance with DOT and company requirementsSupport other team members as neededCommunicate in a professional, timely, and effective manner with internal and external drivers via phone calls and system messages; build and maintain a positive attitude to strengthen driver engagement to minimize turnover and improve driver satisfaction and productivityManage company equipment to improve operation efficiency and profitability through coordinating with fleet maintenance teams and previously assigned drivers to ensure vehicle readinessQualifications:Minimum Qualifications:High School Diploma/GED with up to 1 year of Transportation, Customer Service, or other relevant experience AND Demonstration of the following skills and abilities through education, certifications, military, or other experiences:Ability to effectively transmit, receive, and accurately interpret ideas through various mediumsAbility to meet or exceed driver needs to provide excellent serviceAbility to work with a variety of individuals and groups in a constructive and collaborative mannerAbility to adapt to a dynamic work environment and shifting priorities and directivesPreferred Qualifications:1-2 years of transportation, customer service, or other relevant experienceThis position is not eligible for employment-based sponsorship.Compensation:Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.Benefits:The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.Education:GED (Required), High School (Required)Work Experience:Customer Service/Account Manager, Transportation/LogisticsCertifications:Job Opening ID:00649499 Dispatcher (Open)This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Both J.B. Hunt Transport, Inc. and Hunt Mexicana S.A. de C.V. are equal employment opportunity employers without regard to any characteristic protected under applicable law, including veterans and disability.