Dispatcher

City of Santa Fe Springs; Rialto (CA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement through the San Bernardino 

457(b) deferred compensation

Employer-paid life insurance

AD&D insurance

Healthcare flexible spending accounts

Vacation and paid leave

Job summary

CONFIRE, JPA provides 24/7 emergency communications and dispatch services to multiple jurisdictions in San Bernardino County, CA. The Dispatcher coordinates fire, EMS, and rescue resources, monitors radios, and uses advanced CAD systems to ensure rapid, accurate responses.

Successful candidates will handle high-volume, multi-agency calls in a dynamic environment, undergo background checks and medical exams, and work rotating shifts including nights and weekends.

Qualifications

• Typing speed of 30 WPM.
• One (1) year experience with a Fire or EMS agency or CAD dispatcher experience in a public safety environment.
• Experience operating a computer-aided dispatch (CAD) system is preferred.

Responsibilities

• Receives emergency and non-emergency calls and enters information in the CAD system.
• Dispatches fire, EMS, and support resources using CAD systems and radio communications.
• Maintains continuous communication with field personnel and coordinates resource deployment.
• Monitors multiple radio channels and tracks incident progression.
• Provides vacation and temporary relief as required.
• Performs other duties as required.

Skills

Typing 30 WPM

CAD systems

Tools

CAD

Job description

3.0% - 2/20/2027

The Job

CONFIRE,JPA recruiting for Emergency Services Dispatcher to receive requests for emergency and non-emergency assistance. This position is responsible for dispatching County fire, emergency medical and local government services. Responsibilities include monitoring the radios, communication equipment, and personnel, and coordinating mutual aid procedures and operations.

MOU Salary Increases

3.0% - 2/20/2027

Distinguishing Characteristics

The Dispatcher class is distinguished by its critical role in receiving, evaluating, and processing emergency and non-emergency requests for fire, medical, and rescue services across multiple jurisdictions. Incumbents operate in a high-volume, multi-agency communications environment, utilizing advanced Computer-Aided Dispatch (CAD) systems, radio networks, and established medical and fire protocols to determine call priority and ensure the rapid and accurate deployment of resources.

Examples Of Duties

• Receives emergency and non-emergency calls for service and inquiries from the public and enters information in the CAD system.
• Dispatches appropriate fire, EMS, and support resources using Computer-Aided Dispatch (CAD) systems, radio communications, and mapping tools.
• Maintains continuous communication with field personnel, providing updates, additional information, and resource coordination as situations evolve.
• Monitors multiple radio channels simultaneously, ensuring timely acknowledgment of status changes, unit availability, and incident progression.
• Provides vacation and temporary relief as required.
• Provides other duties as required.

CONFIRE, JPA is a Joint Powers Authority (JPA) located in San Bernardino County California established to provide communications, dispatch, computer information systems support (IS), and geographic information systems (GIS) to CONFIRE member and contract agencies. The CONFIRE Communications Center's (Comm Center) primary function is to provide 24-hour/365-day directfire, EMS, and rescue dispatch services to CONFIRE agencies. Beyond the direct fire dispatch role, Comm Center also functions as the San Bernardino County (XBO) Operational Area dispatch, which provides large incident coordination for fire, local government, and emergency medical resources on a countywide basis.

Conditions of Employment

• Examination: There will be an evaluation of qualifications based on a review of a skills battery assessment.
• Background: Candidates must under go and successfully complete a background investigation, including a fingerprint check, and medical examination.
• Shifts: Candidates must be available for all shifts. Incumbents will be required to work rotating shifts, including days, nights, weekends, holidays ,and evenings, as well as mandatory overtime. Refusal of an assigned shift may result in removal from the eligibility list or termination. Shift differentials may apply.
• Availability: CONFIRE operates 24 hours a day, seven days a week. Incumbents must be available to work rotating shifts, including nights, weekends, holidays, and grave yard shifts, as required to meet operational needs.

Minimum Requirements

Typing: Typing speed of 30 WPM

Experience: One (1) year experience with a Fire or EMS agency, such as that acquired as a seasonal firefighter or in a Fire Academy, or similar experience that required knowledge of fire equipment and response procedures.

-OR-

One (1) year experience as a dispatcher operating a computer-aided dispatch (CAD)system in a public safety environment.

Desired Qualifications

The ideal candidate will have current or previous experience as a Dispatcher or System Status Controller dispatching emergency response services with in San Bernardino County and Riverside County areas.

CONFIRE offers a comprehensive benefits program for eligible employees. Benefit eligibility, plan options, employer contributions, leave accruals, and other employment terms vary based on classification, employment status, employee group, bargaining unit, and the applicable Memorandum of Understanding.

Available Benefits May Include

• Medical, dental, and vision coverage
• Retirement through the San Bernardino County Employees’ Retirement Association
• 457(b) deferred compensation
• Employer-paid and voluntary life insurance
• Accidental death and dismemberment insurance
• Healthcare flexible spending and dependent-care accounts
• Vacation, holiday, sick and other paid leave
• Disability and protected-leave programs
• Employee assistance and wellness resources
• Tuition reimbursement and other negotiated programs

Summary

Candidates should review the benefit summary for the employee group associated with the position. Current benefit summaries, plan information, labor agreements, and additional resources are available:

Labor Agreements

Benefit Summaries and Plan Information

Benefits are subject to eligibility requirements and may change. The applicable Memorandum of Understanding, compensation plan, benefit plan document, and official job announcement govern if there is a conflict with this summary.