Dispatcher

Jazz Home Services; Pleasanton (CA); On-site; Full time

Job summary

An established industry player is seeking a Dispatcher to join their dynamic team. This role is crucial for ensuring efficient dispatching of technicians to customer homes while addressing inquiries and resolving issues related to HVAC and plumbing services. With over 30 years of experience, the company prides itself on its excellent reputation and supportive culture. The ideal candidate will bring strong customer service skills, dispatching experience, and a commitment to quality craftsmanship. If you are ready to contribute to a team that values integrity and teamwork, this opportunity is for you.

Benefits

401(k)

Dental Insurance

Employee Discount

Health Insurance

Paid Time Off

Vision Insurance

Qualifications

• 1+ years of customer service, call center, and dispatching experience required.
• Strong attention to detail and team player attitude are essential.

Responsibilities

• Dispatch technicians to customer homes and handle inbound calls.
• Sell products and services to existing customers.

Skills

Customer Service Experience

Call Center Experience

Dispatching Experience

Attention to Detail

Team Player

Flexible Availability

Computer/Software Knowledge

Job description

Overview

Jazz Home Services is a top-notch Northern California contractor focused on providing significant value to our residential customers. We’ve been in business for 30+ years, and our growth continues due to our excellent reputation and company culture.

The Dispatcher is responsible for dispatching technicians, addressing inquiries, resolving issues, and offering support related to HVAC/ Plumbing products and services.

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

What you will do:

• Dispatch our technicians to customer homes
• Book in-bound calls and emails to customers
• Sell products and services to existing customers
• Handle calls from overflow
• Dispatch maintenance technicians to customers

What you bring:

• 1+ years of customer service experience
• 1+ year of call center experience
• 1+ year of dispatching experience
• Strong attention to detail
• Conscientious, team player
• Honesty, integrity, quality craftsmanship, and a good attitude
• Flexible availability and reliable transportation
• Computer/software knowledge is a plus

Physical Demands:

• Must be able to remain in a stationary position 50% of the time
• May be required to bend, climb (stairs/ladders), perform repetitive motion, kneel, reach, squat, stand, crawl, walk, and run
• May be required to drive and sit for long periods of time
• May be required to maneuver up to 25 lbs by lifting, carrying, or pushing

Pay Transparency:

The starting rate for this opportunity ranges from $26-$30 plus bonuses, based on experience. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands.

Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good-faith estimate for this position. It assumes a rating based on location and experience.

We are an equal opportunity employer. We provide equal employment opportunities to everyone, regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted.