Dispatcher

usfoods; Phoenix (AZ); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Pre-tax spending accounts

Retirement benefits

Paid time off

Short-term disability

Long-term disability

Employee stock purchase plan

Life insurance

Job summary

US Foods in Phoenix, AZ is seeking a Dispatcher to coordinate driver assignments and ensure proper distribution service to customers. The role involves escalation of issues, route reassignments, and ensuring drivers use Omnitracs and POD scanners.

The starting pay range is between $23-$26 per hour, with a schedule Tue-Sat, 3am-11:30am. Benefits may include health insurance, retirement plans, PTO, and more.

Qualifications

• Minimum one year of transportation or logistics experience.
• Effective written and verbal communication.
• Strong math, analytical, and organizational skills.
• Proficiency with Microsoft Word, Excel, Access, and Outlook.
• Problem solving and teamwork abilities.

Responsibilities

• Coordinate driver activities and shuttle assignments to resolve service issues and minimize overtime, downtime, and hours of service violations.
• Escalate late dispatch, breakdowns, or other service failures to managers and sales force; reassign routes as needed.
• Coordinate trailer, tractor, and backhaul assignments to support efficient logistics operations.
• Visually inspect drivers' appearance for proper uniform and PPE.
• Notify supervisor and safety specialist in event of vehicle accidents or injuries.
• Perform other duties as assigned by manager.

Skills

Communication

Telephone skills

Math / analytics

Organizational skills

Problem solving

Teamwork

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Outlook

Job description

ARE YOU A CURRENT US FOODS EMPLOYEE?

Join Our Community of Food People!

BASIC PURPOSE

The Dispatcher will coordinate driver assignments and activities to ensure proper distribution service to our customers. Escalate issues whenever there are risks to proper service.

JOIN OUR US FOOD S® TEAM!

Ready to build a career with a company that's leading the foodservice industry? We are looking for a Dispatcher to relish the chance to push their potential, grow and reap the rewards of joining the US FOOD S® family.

The starting pay range is between $23-$26 per hour.

SCHEDULE

Tuesday - Saturday
3am - 11:30am

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate driver activities and shuttle assignments to resolve service issues and minimize overtime, downtime, and hours of service violations. Complete attendance trackers and verify that drivers are using Omnitracs properly.
• Ensure that customer's needs are being met in a prompt and professional manner and escalated issues (late dispatch, breakdown, other service failures) to managers and sales force. Reassign routes as needed to solve service issues , and ensure that drivers are logging in and utilizing Proof of Delivery scanner.
• Coordinate trailer, tractor, and backhaul assignments to support efficient logistics operations.
• Visually inspect each driver's appearance to verify that drivers are in proper uniform and have required PPE.
• Notify the manager / supervisor in charge and the safety specialist in the event of a vehicle accident or driver injury.
• Other duties as assigned by manager.

SUPERVISION

N/A

RELATIONSHIPS

• Internal: Drivers, transportation managers and supervisors, sales
• External: Customers

WORK ENVIRONMENT

The work will take place both at a desk in an office environment and in normal warehouse environments including cooler and freezer areas where temperatures may be as low as -5 degrees.

MINIMUM QUALIFICATIONS

Related Experience/Requirements

Minimum one year of transportation or logistics experience.

Knowledge/Skills/Abilities

• Effective communication both verbally and in writing.
• Excellent telephone and customer service ability.
• Math, analytical, and organizational skills with high attention to detail.
• Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.
• Problem solving and critical thinking abilities to solve problems of limited scope.
• Strong teamwork skills with the ability to support others in the department and division.

Education

High school diploma or GED/equivalent required.

PREFERRED QUALIFICATIONS

• Prior dispatcher experience preferred.
• Knowledge of DOT Hours of Service Regulations and driver logs.
• Knowledge of our geographic delivery area.

PHYSICAL QUALIFICATIONS

Must be able to perform the following physical activities for described length of time:

OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

JOB REQUIRES WORKER TO

FREQUENCY:

• STAND OCCASIONLY
• WALK OCCASIONALY
• DRIVE VEHICLE OCCASIONALY
• SIT FREQUENTLY
• LIFT 1-10 lbs (Sedentary) OCCASIONALLY
• LIFT 11-20 lbs (Light) OCCASIONALLY
• LIFT 21-50 lbs (Medium) OCCASIONALLY
• LIFT 51-100 lbs (Heavy) OCCASIONALLY
• LIFT Over 100 lbs (Very Heavy) N/A
• CARRY 1-10 lbs (Sedentary) OCCASIONALLY
• CARRY 11-20 lbs (Light) OCCASIONALLY
• CARRY 21-50 lbs (Medium) OCCASIONALLY
• CARRY 51-100 lbs (Heavy) N/A
• CARRY Over 100 lbs (Very Heavy) N/A
• PUSH/PULL*1 OCCASIONALLY
• CLIMB/BALANCE*2 OCCASIONALLY
• STOOP/SQUAT OCCASIONALLY
• KNEEL OCCASIONALLY
• BEND OCCASIONALLY
• REACH ABOVE SHOULDER FREQUENTLY
• TWIST OCCASIONALLY
• GRASP OBJECTS*3 OCCASIONALLY
• MANIPULATE OBJECTS*4 OCCASIONALLY
• MANUAL DEXTERITY*5 FREQUENTLY

As applicable, this role may also receive overtime compensation.

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between $18 - $28.

***EOE - Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/ Age/Genetic Information /Protected Veteran/Disability Status***