Dispatcher

U.S. Traffic Control West; Petaluma (CA); On-site; USD 36,000 - 37,000; Full time

Job summary

US Traffic Control West is seeking an on-site Dispatcher to coordinate the daily scheduling of traffic control flaggers and maintain clear communication between field staff, supervisors, and operations.

You will manage assignments, track hours, and report on staffing availability while ensuring safety and compliance across sites. The role requires after-hours availability and reliable attendance at project locations in Petaluma, CA.

Qualifications

• Previous experience in traffic control or dispatching is preferred but not required.
• Strong organizational and time-management skills.
• Proficient using Microsoft Excel.
• Excellent communication skills (written and verbal).
• Ability to remain calm and effective in high-pressure situations.

Responsibilities

• Coordinate and schedule flaggers/guardians for daily assignments, ensuring adequate coverage for all job sites.
• Maintain detailed records of flagger/guardian assignments, work hours, and other relevant details.
• Report on the performance and availability of flaggers to ensure staffing needs are met.
• Act as the primary point of contact between flaggers, supervisors and the operations team.
• Provide clear instructions and updates on project status, safety protocols, and any changes to the schedule or job requirements.
• Maintain after-hours availability to support business operations and urgent matters.
• Serve as an after-hours point of contact for operational issues and staffing changes.
• Clock in/out and record time for after-hours as per policy.
• Maintain vehicle access to company-issued phone and respond to inquiries promptly.
• Regular, reliable on-site attendance.

Skills

Organizational skills

Time management

Communication

Attention to detail

Dispatching software

Microsoft Excel

After-hours availability

Customer coordination

Tools

Microsoft Excel

Dispatching software

Basic computer programs

Job description

Description

Job Summary

The Dispatcher is responsible for coordinating the daily scheduling of traffic control flaggers and ensuring timely communication between field staff, supervisors, and operations. This role supports efficient field operations and helps maintain compliance with safety and staffing requirements.

Responsibilities

• Coordinate and schedule flaggers/guardians for daily assignments, ensuring adequate coverage for all job sites.
• Maintain detailed records of flagger/guardian assignments, work hours, and other relevant details.
• Report on the performance and availability of flaggers to ensure staffing needs are met.
• Act as the primary point of contact between flaggers, supervisors and the operations team.
• Provide clear instructions and updates on project status, safety protocols, and any changes to the schedule or job requirements.
• Maintain after-hours availability to support business operations, with emergency and urgent operational matters requiring immediate response and action whenever reasonably possible.
• Serve as an after-hours point of contact for operational issues, staffing changes, schedule adjustments, call-offs, emergencies, and other business-related matters as needed.
• Maintain possession of and access to the company-issued work phone at all times, including outside of regular business hours, to ensure timely receipt of work-related communications.
• Respond to work-related inquiries within one (1) hour on workdays and within four (4) hours on weekends unless circumstances beyond the employee's control prevent a timely response.
• Follow through on after-hours requests and communications to ensure appropriate resolution, staffing coverage, escalation, or completion of assigned tasks within a reasonable timeframe.
• Communicate proactively regarding the status of after-hours issues until resolved or appropriately transferred.
• When after-hours work is necessary, non-exempt employees may clock in and record all time worked in accordance with company policies and applicable law.
• Other job duties as assigned.
• Regular, reliable on-site attendance.

Requirements

• Pass a drug screen and background check prior to employment.
• Have a valid driver's license, good driving record and qualify as a company driver.
• Be a minimum of 21 years of age.
• Have reliable transportation to and from work.

Qualifications

• Previous experience in traffic control or dispatching is preferred but not required.
• Strong organizational and time-management skills.
• Proficient using Microsoft Excel
• Strong attention to detail
• Provide notifications or providing city/county permitting
• Excellent communication skills (both written and verbal).
• Ability to remain calm and effective in high-pressure situations.
• Knowledge of traffic control safety practices is a plus.
• Proficient with basic computer programs and dispatching software.
• Ability and willingness to be available for after-hours communications and operational support, including urgent staffing and scheduling needs.
• Ability to operate company vehicle with clean MVR
• Act as primary point of contact for flaggers, supervisors, operations team and customers

Physical Requirements

• Ability to work in an office or field environment.
• Frequent use of keyboard, mouse, phone and dispatch systems.
• Ability to lift up to 10-25 lbs. on occasion.
• Occasional travel may be required to visit project sites.

Work Location: In-person

Job Type: Full-Time

Pay Rate: $26-27 per hour, starting

Reports To: Operations Manager

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this position. Such statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees are requested to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may be required to work in excess of normal scheduled hours and to respond to after-hours communications, staffing issues, operational concerns, and other business-related matters as workloads, emergencies, customer needs, and seasonal activities necessitate. All time worked must be accurately recorded in accordance with company policy and applicable law. Regular, reliable attendance is considered an essential job function. This document is subject to change at any time without notice.

Equal Employment Opportunity Statement – California

US Traffic Control West is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and maintaining a workplace free from discrimination, harassment, and retaliation.

Employment decisions at US Traffic Control West are made without regard to race, color, religion, creed, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth, breastfeeding or related medical conditions, national origin, ancestry, citizenship status, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, reproductive health decision-making, or any other characteristic protected by federal, state, or local law.

US Traffic Control West is committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants and employees with sincerely held religious beliefs, practices, or observances, in accordance with applicable law. Applicants requiring assistance or accommodation during the application or interview process are encouraged to request such accommodations.

We value diversity, inclusion, and respect, and we believe a diverse workforce strengthens our organization and the communities we serve.

US Traffic Control West is an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.