Dispatcher

California Jobs; Oakland (CA); On-site; Full time

Job summary

Join a dynamic team as a Dispatcher at a leading transportation company in Oakland, where you'll play a crucial role in overseeing road service operations. This position requires a customer service-oriented professional who is dedicated to safety and efficiency. You will be responsible for managing daily service, responding to customer inquiries, and ensuring smooth operations. With a competitive compensation package and a range of benefits, this is an exciting opportunity to contribute to the mobility solutions in your community. If you thrive in a fast-paced environment and have a passion for customer service, we want to hear from you!

Benefits

Vacation: minimum of two weeks

Paid time off: maximum of 4 days

Sick days: maximum 8 days

Holidays: 11 holidays

401(k) retirement plan

Medical, dental and vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Qualifications

• 3-5 years' experience in dispatching required.
• Excellent customer service and communication skills necessary.

Responsibilities

• Oversee road service and track performance measures.
• Provide customer support for trip-related inquiries.
• Manage emergency situations for vehicle operators.

Skills

Customer Service Skills

Problem Solving Skills

Analytical Skills

Verbal Communication

Interpersonal Skills

Education

High School Diploma or GED

Technical Degree

Job description

Dispatcher

Transdev in Oakland, CA is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev is proud to offer:

• Competitive compensation package of Minimum $24.50 – Maximum $25.88

Benefits include:

• Vacation: minimum of two (2) weeks
• Paid time off: maximum of 4 days
• Sick days: maximum 8 days
• Holidays: 11 holidays
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications:

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.