Dispatcher

Transdev; Napa (CA); On-site; Full time

Job summary

An established industry player is looking for a Dispatcher to oversee road service and provide exceptional customer support. This role requires strong communication skills and a dedication to safety, ensuring smooth operations and effective management of emergency situations. The ideal candidate will thrive in a dynamic environment, balancing customer needs with operational efficiency. With competitive wages and a comprehensive benefits package, this position offers a chance to make a meaningful impact in the transportation sector. If you are a customer service-oriented professional ready to take on a rewarding challenge, this opportunity is perfect for you.

Benefits

Competitive wages

Vacation: minimum of two weeks

Sick days: 5 days

Holidays: 6 days

401(k) retirement plan

Medical, dental & vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Qualifications

• 3-5 years' experience dispatching required.
• Excellent verbal and customer service skills are essential.

Responsibilities

• Oversee road service and track trip performance measures.
• Provide customer support for questions regarding trips.
• Manage emergency situations and daily service performance.

Skills

Customer Service Skills

Problem Solving

Analytical Skills

Verbal Communication

Interpersonal Skills

Education

High School Diploma or GED

Technical Degree

Job description

Dispatcher

Transdev in Napa, California is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev is proud to offer:

Non-CBA Position:

• Competitive wages beginning at $26.00-$30.00/hour, with progressive increases

Benefits include:

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 6 days; and 2 floating holidays
• Other standard benefits: 401(k) retirement plan, medical, dental & vision, life insurance, short-term disability, voluntary long-term disability

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications:

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

The essential functions of this position require the ability to:

• Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations.
• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces.
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us at [e-mail].

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.