Dispatcher

Lakeshore Recycling Systems; Minneapolis (MN); On-site; USD 28,000 - 40,000; Full time

Job summary

Lakeshore Recycling Systems in Minneapolis is seeking a Dispatcher to coordinate daily routing and resource allocation, ensuring efficient, on-time service delivery. You will manage driver assignments, route optimization, and real-time adjustments while supporting customer service goals through proactive communication.

The role requires CDL preferred, strong organizational skills, and experience with routing software and Excel.

Qualifications

• Valid driver’s license required; CDL (Class A) preferred.
• Experience operating yard tractors, hostlers, or spotter trucks.
• Knowledge of trailer handling, coupling/uncoupling, and yard safety best practices.
• Ability to communicate clearly and follow instructions in a fast-paced environment.
• Strong attention to detail and time management skills.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Familiarity with routing and logistics software; proficiency in Microsoft Office suite (especially Excel).
• Ability to stay calm and prioritize tasks in a fast-paced environment.
• Customer-centric mindset with proactive issue resolution.
• Detail-oriented with strong organizational and multitasking capability.

Responsibilities

• Assign and adjust driver routes daily to maximize route standardization and productivity.
• Utilize routing platforms to manage same-day changes and next-day planning.
• Sequence efficient routes and support dynamic route strategy in response to demand and capacity needs.
• Maintain constant communication with drivers, Operations leadership, dispatch teams, and customers during route execution.
• Quickly troubleshoot and resolve en route issues to prevent service interruptions.
• Collect, interpret, and verify logistics and routing data to improve accuracy and operational efficiency.
• Close routes and input completed service data using digital tools or dispatch systems.
• Review disposal and service capacity plans to identify optimal load destinations.
• Work with operations leadership to evaluate swing route opportunities and balance high-demand service loads.
• Manage service tickets, driver logs, communications, and routing paperwork.
• Handle incoming requests from customer service, sales, or field staff efficiently.

Skills

Route planning

Communication

Analytical thinking

Time management

Problem solving

Attention to detail

Customer service

Education

High School Diploma or GED

Associate’s Degree or higher (preferred)

Tools

Routing software

Microsoft Excel

Job description

LRS is the industry leader in providing innovative and environmentally responsibly waste and recycling solutions. Our team delivers exceptional service and value through relentless commitment to customer satisfaction and preservation of the environment. Through our safe and innovative approach to waste diversion, LRS thrives on the passion and innovation of our employees to preserve and sustain the beauty of the towns, neighborhoods and communities that we serve.We are excited to hire candidates that align with our Vision and Values: To become the safest, most innovative waste recycler in the world by redefining the way the world views waste. Live Safety Serve With Passion Innovate Relentlessly Engage With Integrity Build Community Be Accountable

Job Description

The Dispatcher coordinates the allocation and scheduling of drivers, trucks, and containers to optimize capacity, streamline operations, and support customer service goals. Supports route planning, real-time adjustments, and operational efficiency—leveraging tools and data analysis to uphold performance and service metrics.

Reports To

Operations Supervisor

• Assign and adjust driver routes daily to maximize route standardization and productivity.
• Utilize routing platforms to manage same-day changes and next-day planning.
• Sequence efficient routes and support dynamic route strategy in response to demand and capacity needs.
• Maintain constant communication with drivers, Operations leadership, dispatch teams, and customers during route execution.
• Quickly troubleshoot and resolve en route issues to prevent service interruptions.
• Collect, interpret, and verify logistics and routing data to improve accuracy and operational efficiency.
• Close routes and input completed service data using digital tools or dispatch systems.
• Review disposal and service capacity plans to identify optimal load destinations.
• Work with operations leadership to evaluate swing route opportunities and balance high-demand service loads.
• Manage service tickets, driver logs, communications, and routing paperwork.
• Handle incoming requests from customer service, sales, or field staff efficiently.

Scope of Responsibility:

The Dispatcher is responsible for coordinating daily routing and resource allocation to ensure efficient, on-time service delivery. This role manages driver assignments, route optimization, and real-time operational adjustments to maximize capacity and productivity while supporting customer service objectives. The Dispatcher serves as a central communication hub between drivers, operations leadership, customer service, and field teams, proactively troubleshooting issues to prevent service disruptions. By leveraging routing systems, logistics data, and performance metrics, the role drives operational efficiency, maintains accurate service documentation, and supports continuous improvement within a fast-paced transportation environment.

Requirements

Knowledge and Skill Requirements:

• Valid driver’s license required; CDL (Class A) preferred.
• Experience operating yard tractors, hostlers, or spotter trucks.
• Knowledge of trailer handling, coupling/uncoupling, and yard safety best practices.
• Ability to communicate clearly and follow instructions in a fast-paced environment.
• Strong attention to detail and time management skills.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Familiarity with routing and logistics software; proficiency in Microsoft Office suite (especially Excel).
• Ability to stay calm and prioritize tasks in a fast-paced environment.
• Customer-centric mindset with proactive issue resolution.
• Detail-oriented with strong organizational and multitasking capability.

Education & Experience:

• High School Diploma or GED required; Associate’s Degree or higher is a plus.
• Minimum 6 months dispatch or logistics experience preferred; Minimum 2 years preferred for complex operational environments.
• Prior experience in waste management, transportation, or customer service environments is beneficial.

Physical Demands & Work Environment:

• Office-based role; may require occasional interaction with field or operations facilities.
• Must manage frequent multi-system workflows requiring focus and stamina.
• Operates in a dynamic, fast-response environment under tight service schedules.

Travel Required:

• Minimal travel; limited to movement between nearby local facilities if needed.

This job description is designed to provide a general overview of the responsibilities and qualifications required for the position. It is not intended to be an exhaustive list of all duties or qualifications.

Physical Demands/Environmental Factors

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
• Occasionally required to stand and walk
• Must frequently lift and/or move up to 10 pounds
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus

Pay Range

25

Location

Minneapolis

Lakeshore Recycling Systems is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please email [e-mail].