Dispatcher

Work With Your Handz; Manassas (VA); On-site; Full time

Job summary

Join a family-owned company that has been a local legend since 1982! As a Dispatcher, you will play a crucial role in coordinating customer requests and ensuring a smooth operation. This position offers a supportive environment where your skills will be valued and you can grow professionally. With competitive pay, health benefits, and a commitment to employee development, this is an exciting opportunity to be part of a dynamic team dedicated to excellence in service. If you're ready to make a significant impact in a rewarding career, this is the place for you!

Benefits

Health Insurance

Vision and Dental Insurance

401k with company match

Paid Vacation

Ongoing Training

Box Seats to Events

Team Events

Qualifications

• 2+ years of dispatch experience in residential home service.
• Proven track record in customer service and effective communication.

Responsibilities

• Coordinate customer requests with service technicians efficiently.
• Ensure timely resolutions and maintain high customer satisfaction.

Skills

Customer Service

Dispatch Coordination

Task Prioritization

Communication Skills

Conflict Resolution

Education

High School Diploma

Tools

Service Titan

Job description

Hiring: Dispatcher – Generous Benefits!

Ready for a rewarding career where you're more than just a number? Join our tight-knit team and become part of a family-owned success story that's been going strong since 1982! We're a local legend, known for our top-notch service and unwavering commitment to customer satisfaction. Work for a company that is supportive and fun and wants to see you grow in your career.

Success as a Dispatcher involves efficiently coordinating customer requests with service technicians, ensuring timely and satisfactory resolutions. A successful Dispatcher excels in prioritizing tasks, managing schedules, and communicating effectively to maintain smooth operations and high customer satisfaction.

Schedule: Monday, Tuesday, Thursday, Friday 10:30 AM - 7:00 PM, Saturday 7:00 AM - 6:00 PM; OFF Sunday and Wednesday

What can they do for you?

• Competitive wage of $18 - $20/hour DOE!
• Health Insurance
• Vision and Dental insurance
• 401k with company match
• Paid vacation
• Provide stability – over 30% of their staff have been employed for 10 years or longer.
• We’ve been in business for 40 years and have 5-star reviews.
• Ongoing training and professional development.
• Box seats to the Caps and Jiffy Lube Live for employees to enjoy!
• Team events for employees and their families.

As a Dispatcher you'll have:

• A proven track record in customer service/dispatch.
• At least 2 years of Dispatch experience in a residential home service setting.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communication.
• Ability to build trust, diffuse conflict and hold others accountable.

As a Dispatcher you'll need to:

• Learn the business and prioritize the most urgent customer calls.
• Optimize the usage of technicians by assigning them to the appropriate calls.
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Participate in training for professional growth.
• Update customers throughout the day on the technician’s progress.
• Learn the call script to sound professional and authentic when speaking with customers.
• Maintain and update the customer database with complete and accurate information.
• Learn to use Service Titan software.
• Respond to customer requests, resolve issues, and promote the brand.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.

Be a part of a dynamic and growing organization where your skills and dedication will make a significant impact.

All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected categories. We are an equal-opportunity employer. A pre-employment background check and drug screen are required to be considered for this position.