DISPATCHER

Arkansas Department of Energy & Environment; Little Rock (AR); On-site; USD 47,000 - 70,000; Full time

Job summary

Arkansas Department of Public Safety is seeking a Dispatcher in Little Rock, AR, performing emergency and non-emergency call handling, radio monitoring, and inter-agency coordination. The role requires calm, precise communication and strong data recording skills within a fast-paced public safety environment.

Starting salary is $47,397 with a potential range up to $70,148. Candidates should have related experience and the ability to manage multiple critical tasks, including log maintenance and

Qualifications

• Six months of experience in emergency dispatch, public safety communications, law enforcement, or related field.

Responsibilities

• Answers and responds to emergency and non-emergency calls.
• Monitors, responds to and logs radio transmissions and activity.
• Contacts by phone other agencies or services as needed and provides details of the situation for response.
• Maintains records and logs related to telecommunication operations on computer database.
• Gathers and prepares information for requested reports by researching records and recordings and ensures data integrity and corrections.
• Interacts with the public and coworkers in various situations, by phone or in person.

Skills

Emergency dispatch

Public safety communications

Law enforcement

CAD systems

Radio protocols

Data entry

Communication

Multi-tasking

Stress management

Attention to detail

Tools

CAD systems

Job description

The Department of Public Safety’s mission is to enhance the safety and security of all Arkansans through ethical, character-driven behavior that promotes professionalism, clear communication, and accountability while serving as the state’s premier public safety agency.

This position is Safety Sensitive and is subject to pre-employment, random, and for-cause drug screenings.

If you are requesting veteran’s preference, please include your DD214.

Job Details

• Position: Dispatcher
• Date: Aug 26, 2026
• Req ID: 58056
• Location: Little Rock, AR, US, 72209
• Category: DEPT OF ARKANSAS STATE POLICE
• Anticipated Starting Salary: 47397
• Position Number: 22090099
• County: Pulaski

Primary Responsibilities

• Answers and responds to emergency and non-emergency calls
• Monitors, responds to and logs radio transmissions and activity
• Contacts by phone other agencies or services as needed and provides details of the situation for response
• Maintains records, and logs related to telecommunication operations on computer database
• Gathers and prepares information for requested reports by researching records and recordings and ensures the integrity of data and corrects and updates as required
• Interacts with the public/coworkers in many different and sometimes critical situations, through telephone or in person

Knowledge and Skills

Strong verbal communication skills with the ability to deliver clear and concise instructions. Ability to remain calm and professional under high-stress conditions. Active listening skills to accurately gather and relay essential information. Strong written skills for accurate documentation and report writing. Quick analytical thinking to assess emergency situations and determine proper response protocols. Ability to prioritize multiple calls and tasks simultaneously in a fast-paced environment. High attention to detail for accurate data entry and call documentation. Proficiency in computer-aided dispatch (CAD) systems, radio communication protocols, and emergency response procedures. Familiarity with geographic areas, streets, and landmarks within assigned jurisdictions. Strong ability to handle emotionally charged situations with professionalism and discretion. Resilient in managing exposure to traumatic or high-intensity emergency calls.

Minimum Qualifications

• At least six months of experience in emergency dispatch, public safety communications, law enforcement, or a related field.

Licensure and Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Equal Employment Opportunity

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

Position Information

Job Series: Internal Affairs – Career Path

Classification: Dispatcher

Class Code: SIA12P

Pay Grade: SGS05

Salary Range: $47,397 - $70,148

Nearest Major Market: Little Rock