Dispatcher

Hiller Plumbing, Heating, Cooling & Electrical; Knoxville (TN); On-site; Full time

Job summary

Join a forward-thinking company dedicated to providing exceptional home services and ensuring team happiness. As a dispatcher, you'll play a crucial role in coordinating technician schedules and maximizing productivity while delivering outstanding customer service. This position offers a supportive work environment with a focus on employee growth, healthy work-life balance, and ample advancement opportunities. With a family-oriented culture and a commitment to year-round work, this is your chance to thrive in a rewarding career within the home service industry. Apply now and become part of a team that values care and excellence.

Benefits

401k Plan w/ Company Match

Employee Referral Program

Regular Performance Reviews

Paid Training

Medical, Dental & Vision Insurance

Company Paid Life Insurance

Paid Holidays

Company Paid Vacation

Medical Flex Spending Accounts

Qualifications

• 3+ years of dispatch and coordination experience preferred.
• Exceptional communication skills required for customer interactions.

Responsibilities

• Dispatch technicians to service calls and maintain schedules.
• Manage conflict resolution with customers effectively.

Skills

Service Titan Experience

Industry Experience in Dispatch

Basic Computer Skills

Interpersonal Skills

Communication Skills

Geographical Knowledge

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Our Mission

Be America’s Best home service company by providing care, growth and opportunity ensuring every team member is happy.

Hiller’s 17 locations across 4 states proudly offer a 100% satisfaction guarantee of high-quality residential home services. With more than 34 years in business, Hiller’s family includes more than 850 Happy Faces and a fleet of over 600 vehicles.

WHY Join Hiller

At Hiller, we are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career AND family goals. With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career.

Here are even more reasons to join the Happy Hiller Team!

1. Our Family Owned & Care Culture
2. OUR VALUES
3. Healthy Work/Life Balance
4. Established Career Paths
5. Advancement Opportunities
6. Year-round work – NO LAYOFFS
7. 401k Plan w/ Company Match
8. Employee Referral Program
9. Regular Performance Reviews
10. Paid Training in our state-of-the-art facility

Benefits

Medical, Dental & Vision insurance

Long and Short-term disability

Company paid $50,000 life insurance

Company paid vacation

Paid holidays

Medical Flex Spending accounts – Family care

The position of the dispatcher coordinates appointments for technicians at customer sites to maximize productivity and be the liaison between the company, technician, and customer while delivering exceptional customer service reflective of Hiller’s values.

Job Responsibilities:

1. Dispatch technicians to service calls and maintain technician schedules.
2. Prioritize calls according to customer and/or operational need.
3. Coordinate and maintain on-call schedules for technicians and after-hours procedures.
4. Schedule calls, enter service calls, and debrief with technicians.
5. Maintain complete, accurate, and updated information in the customer database.
6. Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
7. Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
8. Address all concerns, questions, and problems from customers and technicians. Utilize clear communication to manage conflict resolution.
9. Perform other duties as assigned.

Knowledge, Skills and Abilities:

1. Service Titan Experience Preferred
2. Minimum of 3 years prior industry experience in dispatch and coordination preferred.
3. Basic computer skills including Word, Excel, and any other software used by the company.
4. Exceptional interpersonal and communication skills both written and verbal.
5. Geographical knowledge of service area and/or map reading skills.
6. Ability to work extended hours, nights, or weekends.

Education/Certification Requirements:

High School diploma or GED required.

$18 - $21 an hour

We sincerely thank all applicants in advance for submitting their interest in this position.

Hiller is an EEOC employer.

Applicants will be required to undergo pre-employment drug screens and background checks.

Apply today if you have what it takes to be a part of the industry's best team in the home service industry!