Dispatcher

Core-Mark; Illinois; On-site; USD 42,000 - 64,000; Full time

Job summary

Performance Foodservice in Illinois is seeking two dispatch coordinators to manage delivery operations and communicate with drivers to ensure on-time performance and smooth customer service. This role requires coordinating with terminal staff and drivers, handling route updates, and supporting PTO coverage.

A background in dispatch or driving is preferred, with a high school diploma or equivalent required. Join a team focused on reliable food distribution services and a culture of safety and

Qualifications

• 1-2 years dispatch and/or commercial driver experience or related area.
• High School Diploma/GED or Equivalent Experience.

Responsibilities

• Coordinate scheduling and dispatch of delivery operations.
• Check drivers in/out of terminals and transfer trip records.
• Communicate with drivers daily and handle customer requests and complaints.
• Calculate miles and determine travel times for delivery cost accuracy.
• Monitor On-Time performance and Driver Hours of Service compliance.
• Report and coordinate equipment repairs and maintenance.
• Assist in scheduling PTO and call-offs.

Skills

Dispatch coordination

Driver coordination

Scheduling

Education

High School Diploma/GED or Equivalent Experience

Job description

Company Description

Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers by providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Job Description

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary

Responsible for coordinating the overall scheduling and dispatching of delivery operations by communicating with truck drivers through computers, phones or two-way radios. Assign drivers to trucks and make sure that they leave and arrive on schedule. Available at all times to answer any questions from drivers, help them avoid traffic jams and keep them aware of inclement weather ahead. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company. Two positions available (2nd & 3rd shift).

Position Responsibilities

• Dispatchers keep track of the progress drivers make along their route by using available technology.
• Check drivers in and out of terminals and transfer the trip records into a company's files.
• Communicate with drivers on a daily basis, but must handle any requests and complaints from customers.
• Calculate miles for all trucks.
• Determine travel and route times so that delivery costs can be accurately determined.
• Performs other related duties as assigned.
• Monitor On-Time performance.
• Monitor Driver Hours of Service (HOS) compliance and logging.
• Communicate proactively about delivery delays or equipment issues.
• Report and coordinate equipment repairs and preventative maintenance.
• Assist in scheduling and covering PTO and call offs.

Benefits

Click Here for Benefits Information

Qualifications

High School Diploma/GED or Equivalent Experience

1-2 years dispatch and/or commercial driver experience or related area

Preferred Qualifications

High School Diploma/GED or Equivalent Experience

1-2 years dispatch and/or commercial driver experience within the food service industry

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.