Dispatcher

Savers | Value Village; Hyattsville (MD); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Health plans (medical, Rx, dental, and

Vision coverage

Life insurance

401k with company match

Paid time off

Mental health services

Job summary

Savers is seeking a Dispatcher in Hyattsville, MD to coordinate daily truck routes and donor pickups for our thrift store network. You will operate dispatch software, set up routes, and communicate changes to drivers, ensuring efficient collection and delivery of donations.

Ideal candidates will assist with on-the-ground problem solving, maintain accurate route data, and liaise between donors, drivers, and dispatch staff. A strong focus on reliability and service is required for this role.

Responsibilities

• Operate computer-aided communications and dispatching equipment
• Assist with setting up the daily routes and assignments
• Communicate add-ons and cancellations to drivers
• Understand local streets and help drivers complete routes efficiently
• Assist drivers with unexpected situations at donor’s homes
• Document driver start times, ending times, breaks, lunches and estimated pick-ups
• Process and transmit information and instructions
• Schedule assignments and coordinate activities of drivers
• Act as liaison between donors, drivers, dispatch personnel according to schedules and work orders
• Follow up on issues with donor pick-ups
• Account for all of the driver’s daily activities

Job description

Who We Are

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value pricedpre-ownedclothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores withgently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Description

Job Title:Dispatcher

Pay Range: $20.00 to $25.00

Who We Are

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value pricedpre-ownedclothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores withgently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

What You Can Expect

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What You Get

Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Benefits Offeringsincluding

• Bundled health plans such as medical, Rx, dental and vision
• Company-paid life insurance for extra protection and peace of mind
• Programs to stop smoking, diabetes management coaching, and on demand care options.
• A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
• Paid time off from work for leisure or other hobbies.
• A range of mental health services to assist you in managing daily life.

What You’ll Be Working On

Supports Savers vision by coordinating the daily activities of a team of drivers operating trucks for a route collection program.Dispatchers help direct the collection of donations as well as the delivery of donations to Savers stores in the most efficient manner.Dispatchers are also responsible for collectingall ofthe daily route data and entering the datainthe information management system.

• Operate computer-aided communications and dispatching equipment
• Assist with setting up the daily routes and assignments
• Communicate add-ons and cancellations to drivers
• Understand local streets and help drivers, when needed, complete routes and any other assigned stops efficiently through verbal communication
• Assist drivers with unexpected situations at donor’s homes
• Documentdriverstart times, ending times, breaks, lunches and estimated pick-ups
• Process and transmit information and instructions
• Schedule assignments and coordinate activities of drivers
• Act as liaison between donors, drivers, dispatch personnel according to schedules and work orders
• Follow up on issues with donor pick-ups
• Account forall ofthe driver’s daily