Dispatcher

RB Global; Houston (TX); In loco; USD 40.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/dental/vision insurance

401(k) with company match 100% for the

15 days PTO annually

Descrizione del lavoro

RB Global, Inc. seeks a Dispatcher to oversee towing resources and maintain on-time performance across branches. You will coordinate tow truck assets, respond to capacity demands, and provide drivers with the necessary documentation for pickups and deliveries while supporting cost control and safety protocols.

The role emphasizes customer service to towing partners, coordination with towers, and proactive planning for daily resource needs to sustain branch growth and reliable service levels.

Competenze

• 2+ years of customer service experience
• 1+ years direct dispatch experience

Mansioni

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work efficiently to optimize productivity.
• Plan future day resource requirements and coordinate with towers to line up resources.
• Identify when demand exceeds tow truck capacity and refer to part-time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to build towing networks with added resources.
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
• Monitor work-in-progress and adjust to ensure timely performance.
• Escalate issues related to transportation activities to management.
• Establish and maintain good working relationships with tow drivers and IAA Transportation team.
• Review and analyze reports on transportation activity, including Time Performance metrics.
• Comply with safety guidelines and company policies.
• Other duties as assigned.

Conoscenze

Customer service

Dispatch experience

Descrizione del lavoro

The Dispatcher plays a meaningful role in managing our towing resources to keep our vehicle pickups and deliveries running smoothly, which optimizes branch productivity. The incumbent will provide outstanding customer service to our towing partners and pivoting to coordinate for capacity and resource demands. The Dispatch role plays a crucial part in the organizations business and branch growth.

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work in an efficient manner and optimize tower productivity.
• Plan future day resource requirements and coordinate with towers to line up required truck resources.
• Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to build towing networks with added resources.
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
• Monitor work-in-progress & make necessary adjustments to ensure timely performance.
• Identify and escalate issues or concerns related to transportation activities to management.
• Form a fundamental relationship with the IAA Transportation team.
• Establish and maintain good, positive working relationships with all tow drivers.
• Review and analyze reports on transportation activity, including Time Performance metrics.
• Comply with safety guidelines along with company policies and procedures.
• Other duties as assigned.

Qualifications

2+ years customer service experience, 1+ years direct dispatch

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

• RB Global full-time employees are offered medical, dental, vision, and basic life insurances.
• Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed.
• Employees will also receive 15 days of PTO each year.