Dispatcher

Acadian Ambulance Service; Groves (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

Acadian Ambulance Service in Groves, TX is seeking a dedicated Communications Dispatcher to receive and dispatch emergency and non-emergency requests for ground and air ambulance responses. You will direct inbound and outbound calls to appropriate departments and document daily activity.

Responsibilities include coordinating first responder notifications, entering requests in dispatch systems, providing pre-arrival instructions using EMD, and training new staff as needed.

Qualifications

• Requires high school diploma or GED.
• EMT certification preferred per state requirements.
• Experience in emergency communications is beneficial.

Responsibilities

• Receives and dispatches emergency and non-emergency requests for ground and air ambulance responses.
• Direct inbound and outbound telephone calls to appropriate departments and document daily activity.
• Coordinate first responder notification of fire departments and other agencies as required.
• Provide pre-arrival instructions using EMD and train new Communication Center staff as requested.

Skills

Communication skills

Multitasking

Patient interaction

Education

High School Diploma or GED

EMT certification preferred

Tools

EMD protocols

Job description

Job Description

Receive and dispatch emergency and non-emergency requests for ground and air ambulance responses. Direct inbound and outbound telephone calls to appropriate departments, internal and external.

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

DUTIES AND RESPONSIBILITIES:

Except as specifically noted, the following functions are considered essential to this position.

• Assists ground and/or air resources for emergency and non-emergency responses.
  


• Coordinates first responder notification of fire departments and other agencies as requried.
  


• Receives and keypunches requests for ground and air response.
  


• Documents daily activity.
  


• Provides pre-arrival instructions using EMD.
  


• Trains new Communication Center employees as requested.
  

These duties, responsibilities, requirements, and conditions are not intended to be all inclusive and may be expanded to include other duties, responsibilities, requirements and conditions.

QUALIFICATIONS:

• High School Diploma or GED.
  


• National and/or State certification as an Emergency Medical Technician (preferred); as determined by appropriate state requirements; but not always necessary depending on experience, etc.
  

INTERPERSONAL REQUIREMENTS:

• Maintain social, ethical and organizational norms.
  


• Achieve accomplishment of all task details, no matter how small.
  


• Maintain good personal motivation; develop a sense of ownership of job tasks and results.
  


• Must have a sense of urgency for all work performed.
  


• Must maintain professionalism and respect with patients, co-workers, emergency service providers, healthcare workers and the general public. xzgxqkn
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.