Dispatcher

Gobeacon; Greenville (NJ); On-site; USD 25,000 - 36,000; Full time

Job summary

Easton Coach Company LLC is seeking a dispatcher to manage the 24/7 hotline, answer telephones, relay messages, and record all call details in the dispatch log. You will act as the main contact for drivers on live trips, addressing requests for help, logging incidents, and directing reports to appropriate contacts.

The role requires weekend and shift availability, stress tolerance in crises, and knowledge of the Atlantic, Cape May and Cumberland Counties.

Qualifications

• Ability to calmly respond to crises and emergencies.
• Knowledge of Atlantic, Cape May and Cumberland Counties.
• NJ CDL/Passenger license preferred or ability to obtain one.
• Experience with Trapeze Dispatch System preferred.
• All shifts and weekend availability required.

Responsibilities

• Operate dispatch hotline, answer calls, relay messages, and record details in the dispatch log.
• Serve as point of contact for drivers on live trips, responding to requests and directing reports to the right contacts.
• Distribute keys and manifests to drivers, assess fitness for duty and ensure compliance with appearance policies, logging interactions.

Skills

Dispatch experience

Crisis management

Geographical knowledge

Weekend availability

Stress tolerance

Tools

Trapeze Dispatch System

Job description

Easton Coach Company LLC

Operates dispatch hotline, answering telephones, taking, and relaying messages and clearly and accurately recording all call details in dispatch log

• Acts as point of contact for drivers operating live trips, responding to driver requests for assistance, taking detailed messages concerning accidents, incidents other emergency situations and vehicle malfunctions and failures and directing these reports to appropriate contacts

• Distributes keys and manifests to drivers, assessing both their fitness for duty and their compliance with company uniform and personal appearance policies and recording time and any other important details of interaction in dispatch log

Desired Minimum Qualifications:

• Stress-tolerant nature necessary to consistently, calmly, and effectively responding to demanding, crisis and emergent situations while maintaining self-control and composure.

• Geographical knowledge of Atlantic, Cape May and Cumberland Counties

• NJ CDL/Passenger driver license preferred, or ability to obtain one once hired.

• Experience in Trapeze Dispatch System or equivalent, preferred but not necessary.

• All shifts and weekend availability are required.

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Easton Coach Company is a leader in passenger ground transportation, providing motorcoach and transit services to customers across the eastern United States.