Dispatcher

PromptCare; Durham (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan

Generous PTO

Life Insurance

Employee Assistance Program

Disability Insurance

Commuter benefits

Volunteering and engagement

Referral bonuses

Job summary

PromptCare in Durham, NC is seeking a reliable Dispatcher to coordinate scheduling of respiratory orders, oxygen deliveries, pick-ups and disposable supplies while ensuring compliance with state and federal regulations. You will respond to emails, organize vehicle maintenance, and support back-up driving as needed, with emphasis on accuracy, safety, and timely communication.

This full-time role requires attention to detail, map skills, and strong MS Excel use to manage routes, inventories and

Qualifications

• High School Diploma or equivalent.
• 2 years dispatching experience preferred.
• Able to re-prioritize quickly in fast-paced, highly stressful environment.
• Must possess good verbal communication, administrative, organizational and leadership skills.
• Must have strong technical skills, good sense of direction and ability to read maps.
• Computer savvy with strong knowledge in MS Excel spreadsheets.
• Excellent telephone skills, knowledge of medical equipment and maintenance.
• Knowledge of the geographic area of service: New Jersey, New York, Brooklyn, and Staten Island NY.

Responsibilities

• Assists in assembly of equipment for delivery.
• Prepares and coordinates weekly on-call schedule for HCTs.
• Pulling and staging orders for the next day.
• Q.A. driver’s paperwork for completion before giving to customer service; QA all other paperwork from drivers such as maintenance logs, route sheets, oxygen manifest, daily vehicle checks.
• Track driver overtime, on-call and productivity reports.
• Back-up driver when needed.
• Communicate equipment defects/recalls with Warehouse Supervisor and Purchasing.
• Supervise delivery and pick-up of HME, medication, supplies and oxygen.
• Supervise loading of deliveries onto trucks and optimize routes.
• Coordinate technicians’ daily delivery routes.
• Prioritize same-day deliveries per patient need.
• Coordinate pickup of rental equipment and oxygen tanks.
• Inspect off-loads for proper handling and per procedures.
• Assist/supervise repair and preventive maintenance of rental equipment in field.
• Inspect vehicles per regulations and accreditation standards.
• Supervise inventory control of vehicle emergency supplies.
• Arrange for preventive maintenance and repairs.
• Maintain vehicle maintenance board.
• Follow safety barriers per procedures.
• Accept other duties as assigned.

Skills

Verbal communication

Organizational skills

Leadership

Map reading

Problem solving

Education

High School Diploma

Tools

MS Excel

Job description

Description

PromptCare is seeking a reliable and organized Dispatcher to join our team. The Dispatcher is responsible for scheduling and the supervision for all new respiratory orders, oxygen deliveries, pick-ups, and disposable supplies in accordance with all State and Federal regulations and accrediting body standards to provide safe, quality patient services. The dispatcher must respond to all incoming emails and be responsible for setting up vehicle maintenance, scheduling oxygen refills with our oxygen vendor. Filing paperwork, assisting in pulling orders for the next day and acting as a back-up driver when needed.

To learn more about our company, please visit us at https://www.promptcare.com/

Job Type

Full-time, 40 hours per week, Mon-Fri

Reports to

the Departmental Supervisor or Manager.

Location

Durham, NC

Requirements

• High School Diploma or equivalent
• 2 years dispatching experience preferred
• Able to re-prioritize quickly in fast-paced, highly stressful environment
• Must possess good verbal communication, administrative, organizational and leadership skills
• Must have strong technical skills, good sense of direction and ability to read maps
• Computer savvy with strong knowledge in MS Excel spreadsheets
• Excellent telephone skills, knowledge of medical equipment and maintenance
• Knowledge of the geographic area of service, New Jersey, New York, Brooklyn, and Staten Island NY

Job Responsibilities

• Assists in assembly of equipment for delivery
• Prepares and coordinates weekly on-call schedule for HCTs
• Pulling and staging orders for the next day
• Q.A. driver’s paperwork for completion before giving to customer service, also Q.A. all other paperwork from drivers such as maintenance log of, route sheets, oxygen manifest daily vehicle check etc
• Track driver’s overtime, on call and productivity report
• Required being the back-up driver when drivers are out sick or on vacation or to many add-ons throughout the day
• Communicates in both a verbal and written manner with Warehouse Supervisor and Purchasing regarding equipment defects/recalls in the field
• Supervises the delivery and pick-up of HME, mediation, supplies and oxygen
• Supervises personnel to correctly load deliveries onto trucks in a timely manner
• Efficiently coordinates technician’s delivery routes daily
• Prioritizes same day deliveries for completion according to patient need
• Efficiently coordinates the pick-up of rental equipment, oxygen tanks
• Inspects off-loads for proper handling of rental equipment and per Policies and Procedures
• Assists/supervises in the repair and preventive maintenance of rental equipment in the field
• Inspects vehicles in accordance with State and Federal regulations and accrediting body standards
• Supervises the inventory control of vehicle emergency supplies and equipment
• Arranges for vehicle preventive maintenance and repairs
• Keep vehicle maintenance board up to date
• Uses appropriate protective barriers as necessary and outlined in Policies and Procedures
• Accepts other duties as assigned

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to walk; use hands to handle or feel; and reach with hands and arms. Requires the ability to lift files, open filing cabinets and bend or stand as necessary. This position requires the ability to occasionally lift office products and supplies, of 25 pounds or more.

Benefits & Perks

• Comprehensive Medical, Dental, and Vision Package
• 401(k) Plan with Company Match
• Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
• Life Insurance: Standard coverage with optional enhancements
• Employee Assistance Program: Free counseling and coaching sessions
• Emotional Well-being and Work-Life Balance Resources
• Short & Long-Term Disability: Company-paid with optional supplements
• Accidental Death and Dismemberment Insurance
• FSA and HSA: Manage healthcare expenses
• Commuter Spending Programs
• Volunteer and Engagement Opportunities
• Employee Referral Bonuses
• Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans

Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.