Dispatcher

WillScot; Dallas (TX); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, vision

Disability and life insurance

Paid time off

Tuition reimbursement

Retirement plan with company match

Job summary

WillScot is seeking a Dispatcher to own the transactional logistics schedule for a designated territory, including supervising staff and coordinating with drivers and vendors. The role focuses on optimizing delivery, installation, and relocation of units while meeting safety and service standards.

The position requires strong customer service, communication, and multitasking abilities, with a focus on on-time performance and efficient resource use in a fast-paced environment.

Qualifications

• High school diploma, GED, or 3 years of applicable experience.
• 2 years work experience.
• 2 years experience managing one or more employees.
• MS Office/Excel/Word/Outlook experience.
• Experience working directly with customers by phone and email.
• Strong customer service orientation, active listening, excellent oral/written communication.
• Ability follow direction and meet deadlines in a fast-paced environment.
• Experience applying creativity to problem-solving.
• Build sustainable relationships and trust with vendors through open, proactive communication.
• Ability to effectively manage multiple, changing priorities in a fast-paced environment.

Responsibilities

• Own the dispatching and office duties for assigned territory.
• Ensure DOT compliance within the territory.
• Schedule and assign drivers and field staff to meet on-time delivery targets.
• Coordinate with vendors and customers to update orders and delivery plans.
• Maintain safety, logs, and training records; conduct safety meetings as needed.
• Provide leadership and supervision to branch staff and temporary workers.

Skills

Customer service

Communication

Multitasking

Problem solving

Leadership

Education

High school diploma or GED

3 years applicable experience

Tools

MS Office/Excel/Word/Outlook

CRM familiarity

Salesforce experience

Job description

ABOUT THE JOB:

The Dispatcher will own all aspects of the transactional logistics schedule and office responsibilities for their assigned territory including supervised personnel. They will be a key decision maker in determining which transportation means (in-house or vendor partners), is optimal for both cost and time efficiency for delivery, return, installation, service, removal or relocation of units. This position will have direct impact on key performance metrics such as on-time delivery, customer satisfaction, office management and team planning. A successful Dispatcher will adhere to WS safety policies, relevant state and regional laws and regulations. The Dispatcher will maintain excellent service standards, respond efficiently to customer inquiries, strive for high customer satisfaction and excel in WS Core Values of Collaboration, Empowerment, Excellence, and Innovation.

WHAT YOU'LL BE DOING:

Environment, Health & Safety

• Conducts business in compliance with all Environmental Health & Safety Policies.
• Conducts periodic safety meetings as well as updating safety documents and logs.
• Manages employee health and safety through creating a safe workplace with Safety Save, training and observations, and regularly scheduled assessments.
• Ensures operating standards are conducted; supported by robust training and communication actions
• Supervisory Responsibilities
• Provides direct and indirect managerial oversight by assigning tasks, daily assignments and other daily duties to include, as applicable: Drivers Field Service Techs Set Up Crews Transportation Coordinators Branch Coordinator

Drivers
Field Service Techs
Set Up Crews
Transportation Coordinators
Branch Coordinator

• This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.
• This role owns DOT compliance within an assigned territory

Fleet & Efficient Use of Resources

• Sets daily/weekly/monthly priorities for the team
• Schedule and assigns in-house or vendor drivers in direct support of 100% on-time pick-up and delivery targets and achievement of delivery & installation profit margin
• Schedules and assigns services and maintenance calls supporting customers on rent
• Reviews next day/week/month deliveries and pick-ups and develops a dispatch plan
• Load level volume with end to end customer communication
• Create and receive purchase orders for all transport vendors; arrange for permits, and set up pilot cars and escorts where required for delivery, return, and relocation of unit
• Coordinate employees, or vendors and contractors for timely completion of complex installation and removal
• Monitors digital tracking to update customer orders, delivery schedules, and communicate with customers, WS employees & vendors
• Ensures Drivers collect appropriate documentation and signatures related to delivery/pick-up of units
• Ensure drivers document damages at retrieval and return
• Monitors and documents DVIR and preventative maintenance files
• Ensures all daily/weekly/monthly paperwork is completed, recorded and filed
• The ability to tracks drivers / venders through digital applications for on time excellence
• Works to schedule deliveries/pick-ups outside of current dispatch schedule as appropriate
• Assists Drivers in change of schedule or route issues, when necessary
• Communicates with customers to assist in scheduling daily/weekly/month activities
• Confirm site readiness, delivery access and permitting
• Define and maintain office/administrative procedures. Act as local coordinator and/or point of contact for branch activities such as time keeping/payroll, accounts payable/receivable, purchase orders, filing, and reception duties
• May manage one or more Branch Administrative employees
• Review Drivecam coaching opportunities and take action as necessary
• Conducts performance discussions and training
• Other duties as assigned

EDUCATION AND QUALIFICATIONS:

• High school diploma, GED, or 3 years of applicable experience
• 2 yearswork experience
• 2 yearsexperience managing one or more employees
• OR 1 year of experience with WillScot
• MS Office/Excel/Word/Outlook experience
• Experience working directly with customers by phone and email
• Strong customer service orientation, active listening, excellent oral/written communication
• Ability follow direction and meet deadlines in a fast-paced environment
• Experience applying creativity to problem-solving
• Build sustainable relationships and trust with vendors through open, proactive communication
• Ability to effectively manage multiple, changing priorities in a fast-paced environment

Preferred Requirements:

• 3 years logistic experience
• Scheduling, route planning and optimization
• Familiarity with CRM system or other contact management platform
• Salesforce experience
• Familiarity with DOT compliance and vehicle telematics
• Hours of Service regulations, Electronic Logging Devices, permitting, etc.
• Experience working with outside vendors, including pricing and schedule negotiations

Personal Characteristics

• Lead by example through living our values:
• Dedicated to Health & Safety
• Committed to Inclusion & Diversity
• Driven to Excellence
• Trustworthy & Reliable
• Devoted to Our Customers
• Community Focused

This posting is for a(n) Existing Position. All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be foundhere. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs. We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.