Dispatcher

GFL Environmental; Clarksville (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

GFL Environmental Inc. is seeking a Dispatcher to coordinate with drivers, assist with problem resolution on route, and handle incoming service orders.

You will enter tickets in GFL proprietary software and track productivity while collaborating with customer service, sales, and operations teams. Responsibilities include scheduling service, routing dispatches, end-of-day driver check-ins, and maintaining documentation.

Qualifications

• Completion of high school; post-secondary courses or diploma would be an asset.
• 1–2 years in a transportation, dispatch or customer service role is preferred.
• Proficient in MS Outlook, Excel, Word and strong typing accuracy.

Responsibilities

• Schedule service and satisfy customer needs for service changes with adherence to policies.
• Dispatch calls to routes based on designated route and driver location.
• Perform driver check-ins at day’s end and ensure complete paperwork.
• Distribute and review route sheets for accurate end-of-day data entry.
• Coordinate with other departments to resolve service issues.

Skills

Communication skills

MS Outlook

Dispatch experience

Multi-tasking

Typing speed

TRUX experience

Education

High school diploma

Post-secondary courses or diploma (asset)

Tools

TRUX software

Job description

A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will uses GFL proprietary software to enter ticket information and track productivity.

Key Responsibilities:

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day's end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform some additional responsibilities as assigned by the Operations Manager.
• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Works with routing specialists to optimize routes.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Records and document information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two way devices.

Knowledge, Skills, Abilities and Competencies:

• Completion of high school. Post-secondary courses or diploma would be considered an asset.
• 1-2 years in a transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task & ability to prioritize tasks.
• Proficient in MS Outlook, Excel, Word.
• Knowledge of industry an asset.
• Advanced skill level with software applications and word processing accuracy including adequate typing speed.
• Required to work extended hours including occasional weekends.
• Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail]

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

Current GFL Employees If you are an existing GFL employee and would like to search and apply to current job openings, please visit the internal GFL Jobs Hub.

At the heart of GFL lies our greatest asset - our people. So, we're glad you landed here! We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions. We aspire to create the right jobs in a way that brings you along with us. At GFL, growth isn’t just for our business—it’s for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we're proud to support them in that journey. We consider our employees’ personal goals, helping them create the career, and life, that they desire - whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form "Team Green" - united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life. We're proud to say that working for GFL is more than a job. It's an opportunity to make a difference and grow tremendously along the way. Regardless of the work we're doing today, we've got our sights set on the big picture - not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams. Field Operations - Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities. Professional Services - Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.