DISPATCHER

State of Arkansas; Clarksville (AR); On-site; USD 47,000 - 70,000; Full time

Job summary

The Dispatcher position with State of Arkansas Department of Public Safety dispatches emergency and non-emergency calls to police, fire, EMS, and other responders. You will process information, provide pre-arrival instructions, and coordinate multi‑agency responses to ensure timely, accurate service.

Strong communication, calm under pressure, and CAD/radio proficiency are essential. The role involves detailed record keeping, incident documentation, and efficiency in high‑stress situations.

Qualifications

• Six months of experience in emergency dispatch or public safety communications.
• Ability to remain calm under high-stress conditions.
• Strong verbal and written communication skills.
• Proficiency with CAD systems and radio communications.

Responsibilities

• Answer and process 911 emergency and non-emergency calls, determining urgency.
• Gather critical information from callers and relay to responders.
• Provide pre-arrival instructions, including CPR guidance.
• Maintain composure and assist distressed callers with clear communication.
• Assign and dispatch law enforcement, fire, and EMS based on priority.
• Record and maintain detailed call logs and incident documentation.
• Operate dispatch equipment and CAD/radio systems.
• Follow state and agency protocols and contribute to large-scale emergency responses.

Skills

Verbal communication

Calm under pressure

Active listening

Documentation

CAD systems

Geographic familiarity

Multitasking

Tools

CAD systems

Job description

The Department of Public Safety’s mission is to enhance the safety and security of all Arkansans through ethical, character-driven behavior that promotes professionalism, clear communication, and accountability while serving as the state’s premier public safety agency.

Position Information

Position Number: 22089866

County: Johnson

Posting End Date: [[postingEndDate]]

Anticipated Starting Salary: 47397

Job Series

Internal Affairs – Career Path

Classification

Dispatcher

Class Code

SIA12P

Pay Grade

SGS05

Salary Range

$47,397 - $70,148

Job Summary

The Dispatcher is responsible for receiving, processing, and relaying emergency and non-emergency calls for service. This position plays a critical role in public safety by ensuring timely and accurate dispatching of law enforcement, fire, medical, and other emergency services.

Primary Responsibilities

Answer and process 911 emergency and non-emergency calls, determining the nature and urgency of the situation. Gather critical information from callers and relay it to the appropriate emergency responders. Provide pre-arrival instructions to callers, including CPR guidance and other life‑saving measures as needed. Maintain composure under pressure and assist distressed or panicked callers with clear and reassuring communication. Assign and dispatch law enforcement, fire, emergency medical services (EMS), and other personnel based on priority and availability. Utilize computer‑aided dispatch (CAD) systems, radio communications, and other technology to track and manage response efforts. Monitor real‑time status of field personnel to ensure proper coverage and safety. Coordinate mutual aid requests and relay crucial information between multiple agencies. Accurately record and maintain detailed call logs, reports, and incident documentation. Operate and maintain dispatch equipment, radio consoles, and telephone systems. Follow state and agency protocols, policies, and procedures regarding emergency response and record‑keeping. Assist in coordinating large‑scale emergency response efforts during disasters, severe weather, or critical incidents. Provide ongoing situational awareness to emergency responders and update them with critical details in real time. Activate emergency alert systems when necessary to inform the public of hazards or emergency situations.

Knowledge And Skills

Strong verbal communication skills with the ability to deliver clear and concise instructions. Ability to remain calm and professional under high‑stress conditions. Active listening skills to accurately gather and relay essential information. Strong written skills for accurate documentation and report writing. Quick analytical thinking to assess emergency situations and determine proper response protocols. Ability to prioritize multiple calls and tasks simultaneously in a fast‑paced environment. High attention to detail for accurate data entry and call documentation. Proficiency in computer‑aided dispatch (CAD) systems, radio communication protocols, and emergency response procedures. Familiarity with geographic areas, streets, and landmarks within assigned jurisdictions. Strong ability to handle emotionally charged situations with professionalism and discretion. Resilient in managing exposure to traumatic or high‑intensity emergency calls.

Minimum Qualifications

At least six months of experience in emergency dispatch, public safety communications, law enforcement, or a related field.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.