Dispatcher

Swissport; Boston (MA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport in Boston is seeking a Dispatcher/Tower Coordinator to support the Operations Manager and ensure fueling operations are safe, timely, and cost-efficient. You will coordinate with airline operations and fueling personnel to maintain clear communication.

The role requires 1–3 years in fueling operations, a high school diploma, and a valid driver's license. We offer health benefits, 401(k), and paid time off as part of a full-time package.

Qualifications

• Excellent communication and interpersonal skills.
• Must be computer literate and able to learn Sabre and Microsoft applications (PowerPoint, Excel, Word).
• High School Diploma or equivalent.
• Valid driver's license.

Responsibilities

• Maintains situational awareness of airline and fueling operations; disseminates pertinent operational information.
• Maintains professional coordination with airline ops, airport operations, flight control, and fueling personnel.
• Assists in developing contingency plans for efficient use of equipment and resources.
• Communicates problem-solving options with company managers and appropriate airline personnel.
• Monitors Flight Status, Weather, and ATC advisories and assesses impact on fueling operations.
• Completes daily shift reports and fueling delay recaps for airline operations.
• Coordinates emergency notification procedures and regulatory reporting as needed.
• May assist in ramp and fueling operations which are physical in nature.

Skills

Communication

Interpersonal skills

Computer literacy

Sabre

Microsoft Office

Education

High School Diploma

Tools

Sabre

Microsoft Office

PowerPoint

Excel

Word

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

Dispatcher/Tower Coordinator coordinates and assists the Operations Manager(s) to ensure that fueling operations at location are performed in a safe, timely, reliable, and cost-efficient manner. Coordinates overall communication between airline operations and company fueling operations personnel.

The expected pay rate is $24/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

• Maintains good situational awareness of all airline and company fueling operations, policies, and procedures and provide for continuous dissemination of pertinent operational information and timely updates to appropriate field leadership and fueling personnel.
• Maintains professional contact and operational coordination dialogue with airline(s), airport operations, flight control, and fueling department as it pertains to company operations. Always maintains professional attitude and attire adhering to company uniform, dress and conduct codes.
• Assists with the development of ongoing operational and contingency plans for the optimal utilization of company equipment and resources in support of airline(s) schedule(s).
• Coordinates and communicates operational problem-solving options/plans with company managers and supervisors and with appropriate airline personnel.
• Monitors available technological systems including Flight Status Monitor, Weather and Air Traffic Control advisories (i.e., ground stops, delay programs, Etc.), and evaluates their impact when making recommendations for operational plans to support the fueling operation.
• Maintains appropriate logs and documentation to enable anticipation of problem situations, post event evaluation, and timely/accurate recording and submission of required paperwork and reports. Complete daily shift reports to report any flight irregularities or delay during the shift. Complete a daily fueling delay recap of all delay codes to provide and discuss with airline operations.
• Coordinates the implementation of the emergency/significant event notification system; ensure appropriate company and airline(s) responsible regulatory Officials are notified; document accordingly.
• While performing the duties of this job, the employee may be required to assist in ramp and fueling operations which are physical in nature.

Your profile

• 1-3 years’ experience of fueling operations preferred.
• Prior airline experience is desirable.
• High School Diploma or equivalent.
• Valid driver's license.
• Excellent communication and interpersonal skills.
• Must be computer literate, and either possess or have the ability to learn Sabre and Microsoft applications such as PowerPoint, Excel, and Word.
• Must be able to work in inclement weather.
• High School Diploma and at least one-year certificate from a university, college or technical school, or six-months to one-year related experience; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety, operational, and procedural manuals. Ability to write clear, concise reports and correspondence. Ability to speak effectively before groups of people to include the airline customers, fueling company personnel, and the airport authority.

What We Offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!