Dispatcher

The Parking Spot; Austin (TX); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Employee ownership program

Weekly paychecks

Bonus opportunities

Medical, Vision, Dental, and 401(k)

Paid Time Off, Vacation Pay, Paid Hols

Training and development opportunities

Job summary

The Parking Spot in Austin, TX is hiring dispatchers to ensure timely shuttle dispatch between our facilities and the airport. You will play a key role in meeting service levels while delivering friendly, professional guest experiences.

Ideal candidates have a high school diploma or equivalent and strong interpersonal skills, with experience in dispatch, cashier, or customer service. You will multitask, use basic math and computer tools, and communicate clearly in English for safety.

Qualifications

• Must have a high school diploma or equivalent.
• Strong interpersonal and teamwork abilities.
• Experience in dispatch, cashier, or customer service preferred.
• Basic math and computer skills.
• Ability to multi-task and stay organized.
• Clear English communication for safety purposes.

Responsibilities

• Greet customers in a friendly, professional manner.
• Dispatch shuttles and ensure ample coverage at facility and airport.
• Meet targets through efficient shuttle movement and routing.
• Maintain a neat, clean work area.
• Communicate effectively with the team to ensure quality service.
• Cross-train for other frontline positions as directed by management.
• Provide customers with accurate information about the facility and terminals.
• Perform additional duties as reasonably requested by management.

Skills

Interpersonal skills

Teamwork

Customer service experience

Basic math

Computer skills

Multi-tasking

English communication

Education

High school education or equivalent

Job description

With more than 25 years in business, The Parking Spot has grown into the largest near-airport parking company in the United States with over 2,000 valued team members spread across 70 locations nationwide. We are proud to offer an Employee Ownership Program, allowing every team member the opportunity to receive a direct financial stake in The Parking Spot’s success. As employee owners, every one of us plays a part in providing exceptional service to our guests across the country.

Our Dispatchers are an integral part of daily operations ensuring shuttles are dispatched in a timely manner to meet our service levels between the parking facility and airport. If you share our values for team, people, and service, we encourage you to apply with us!

Pay Rate: $13 per hour with regular bonus opportunities

What We Offer:

Participation in and financial benefit from our shared employee ownership program

Instant offers – standout candidates can receive conditional offers immediately after their interview

Weekly paychecks, giving you faster access to your earned wages

Regular bonus opportunities for those who are eligible

For those who are eligible to enroll: Medical, Vision, Dental, and 401(k) plan benefits

For those who are eligible: Paid Time Off, Vacation Pay, and Paid Holidays

Training and professional development opportunities

Key Responsibilities of Dispatchers:

• Greet each customer in a friendly and professional manner
• Dispatch shuttles and maintain ample coverage at the parking facility and airport
• Ensure targets are met through proper movement of shuttles
• Maintain neat and clean work area
• Cooperate with and communicate effectively to all team members to ensure the best possible service and efficient operations
• May cross-train for other frontline positions as directed by management
• Provide guests with accurate information as it relates to the parking facility and airport terminals
• Perform additional duties as reasonably requested by Management

Knowledge, Skills, & Experience of Dispatchers:

• High school education or equivalent
• Good interpersonal skills and teamwork abilities
• Previous dispatch, cashier, and/or customer service experience is preferred
• Basic math and computer skills
• Ability to multi-task
• Ability to verbally communicate clearly in the English language for safety purposes

At The Parking Spot, we don’t just accept difference - we celebrate and seek it. We believe a diverse, inclusive, and equitable company is one where all employees, partners, and customers are welcome, supported, and valued. As a company in the travel industry, we witness the power of bringing individuals from different backgrounds and communities together. We treat all others with dignity and respect and stand firmly against racism and discrimination in any form. We intentionally develop diverse teams and relationships to ensure all voices are heard and to foster equal opportunity for all. We are committed to listening, learning, and growing because we know that our work is never done.