Dispatch Supervisor for Facilities & Public Areas

Fontainebleau Las Vegas; Las Vegas (NV); On-site; USD 28,000 - 39,000; Full time

Job summary

Fontainebleau Las Vegas seeks a Dispatch Supervisor for Facilities and Public Areas to design and implement the life safety strategy across the property. You will lead the PAD dispatch team, manage alarm system monitoring, and coordinate with Facilities leadership to ensure guest, employee, and asset safety.

You will oversee documentation, training, and continuous improvement of life safety plans, fire command, and emergency procedures while fostering strong cross‑functional relationships with

Qualifications

• High school diploma or equivalent.
• Two (2) years of fire prevention, risk management, life safety, or related experience in a Hotel/Casino environment.
• Knowledge of fire control systems and operating procedures.
• Must have basic knowledge of Microsoft Office software.
• Must have excellent written and oral communication and team skills.
• Ability to read, analyze, and interpret documents, such as technical journals, regulatory information, city, state, and county life safety and fire command code enforcement.
• Must have strong organizational skills and efficient use of time.
• Ability to work in a fast-paced, busy, and somewhat stressful environment while meeting deadlines.
• Must maintain the confidentiality of sensitive information.
• Must maintain the highest level of integrity; Adaptive to change with positive actions and behaviors.
• Must adhere to and supports all safety requirements.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in diagram form and deal with several abstract and concrete variables.
• Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams.
• Excellent communication and customer service skills.
• Able to lead and mentor a team.
• Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail.
• Must be willing and able to work a flexible schedule to include nights and weekends.
• Must be at least 21 years of age.

Responsibilities

• Oversee the facilities and PAD dispatch team to ensure incoming calls are being answered and dispatched appropriately.
• Ensure the maintenance of dispatch logs and activities performed throughout the day.
• Oversee the Life Safety Response System and the monitoring of all alarm systems on property by the dispatchers.
• In partnership with the Directors of Facilities, coordinate, plan, implement, and evaluate overall life safety strategy, policies, initiatives, and plans to ensure the compliance of the Company and the safety of guests, Team Members, buildings, and assets of the resort.
• Write, evaluate, and adjust, the organization’s fire command and life safety plan accordingly as requested by a Director of Facilities.
• Use CMMS to monitor and direct hotel engineer’s productivity in an effort to minimize guest response and resolution times.
• Review productivity reports, look for deficiencies and/or opportunities for improvement, and bring to leadership’s attention.
• Ensures necessary documentation and plans are in place for fire command and life safety sections of the overall property safety plan, disaster recovery, evacuation plan, and maps; and ensure the communication of these plans.
• Conduct training to ensure all management and staff understand their roles in an emergency.
• Develop strong relationships and work closely with the construction/development teams, all executives, officials, security, and facilities as well as department heads to achieve the safest place to work.
• Prepare reports for management on key metrics.
• Ensures compliance with all laws, policies, and procedures.
• Establish and manage the fire floor monitor program.

Job description

Position Overview

As the Dispatch Supervisor for Facilities and Public Areas (PAD), you will design and develop the overall life safety strategy at Fontainebleau Las Vegas. This position’s comprehensive knowledge and ability to communicate with a diverse audience will ensure the reliable safety of all our operations.

Essential Duties And Responsibilities

• Oversee the facilities and PAD dispatch team to ensure incoming calls are being answered and dispatched appropriately


• Ensure the maintenance of dispatch logs and activities performed throughout the day


• Oversee the Life Safety Response System and the monitoring of all alarm systems on property by the dispatchers


• In partnership with the Directors of Facilities, coordinate, plan, implement, and evaluate overall life safety strategy, policies, initiatives, and plans to ensure the compliance of the Company and the safety of guests, Team Members, buildings, and assets of the resort


• Write, evaluate, and adjust, the organization’s fire command and life safety plan accordingly as requested by a Director of Facilities


• Use CMMS to monitor and direct hotel engineer’s productivity in an effort to minimize guest response and resolution times


• Review productivity reports, look for deficiencies and/or opportunities for improvement, and bring to leadership’s attention


• Ensures necessary documentation and plans are in place for fire command and life safety sections of the overall property safety plan, disaster recovery, evacuation plan, and maps; and ensure the communication of these plans


• Conduct training to ensure all management and staff understand their roles in an emergency


• Develop strong relationships and work closely with the construction/development teams, all executives, officials, security, and facilities as well as department heads to achieve the safest place to work


• Prepare reports for management on key metrics


• Ensures compliance with all laws, policies, and procedures


• Establish and manage the fire floor monitor program

Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary.

Qualification Requirements

• High school diploma or an equivalent


• Two (2) years of fire prevention, risk management, life safety, or related experience in a Hotel/Casino environment


• Knowledge of fire control systems and operating procedures


• Must have basic knowledge of Microsoft Office software


• Must have excellent written and oral communication and team skills


• Ability to read, analyze, and interpret the documents, such as technical journals, regulatory information, city, state, and county life safety and fire command code enforcement


• Must have strong organizational skills and efficient use of time


• Ability to work in a fast-paced, busy, and somewhat stressful environment while meeting deadlines


• Must maintain the confidentiality of sensitive information


• Must maintain the highest level of integrity; Adaptive to change with positive actions and behaviors


• Must adhere to and supports all safety requirements


• Ability to define problems, collect data, establish facts, and draw valid conclusions


• Ability to interpret an extensive variety of technical instructions in diagram form and deal with several abstract and concrete variables


• Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams


• Excellent communication and customer service skills


• Able to lead and mentor a team


• Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail


• Must be willing and able to work a flexible schedule to include nights and weekends

Must be at least 21 years of age.

Supervisory Responsibilities

This position supervises positions within the Dispatch department.

DIVERSITY COMMITMENT

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

Language Skills

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.

The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.

SALARY

$23.58 per hour