Dispatch Supervisor

International Executive Service Corps; San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid time off

Health and wellness benefits

Retirement plans

Employee Assistance Program

Educational assistance

Commuting benefits

Job summary

An environmental resource management company in San Francisco is seeking a Dispatch Supervisor to oversee day-to-day collection services and enhance customer satisfaction. Responsibilities include coaching drivers, managing attendance, and analyzing routing adjustments. Candidates should possess supervisory experience, valid Driver's License, and be able to attain a Commercial Class A or B license. The company values sustainability and offers competitive benefits, such as health coverage and retirement plans.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• Experience supervising non-exempt working operations.
• Must possess a valid Driver's License.

Responsibilities

• Supervise collection services routing.
• Coach drivers on DriveCam incidents.
• Manage attendance issues with drivers.
• Analyze routes and implement changes.
• Address customer inquiries and complaints.

Skills

Supervisory techniques

Employee training

Resource allocation

Planning

Budgeting

Education

High school diploma or GED

Bachelor's degree

Tools

RouteWare application

Commercial Class A or B license

Job description

Role of the Dispatch Supervisor

Provides day-to-day supervision of the collection services routing to ensure a high degree of customer satisfaction.

Essential Responsibilities

• Assures compliance of RouteWare application including Route completion, sequencing of stops, comments, route changes, missed customers, and addresses all issues, including coaching and disciplining drivers.
• Coaches drivers on DriveCam incidents.
• Directs Operations Supervisors on specific recurring issues in the field.
• Manages attendance issues with drivers including tardiness, missed meal periods, and unexcused absences through coaching and disciplinary action to include Overtime and reassignment pay.
• Reviews Post and Pre-Trip Books with Drivers and addresses issues.
• Addresses any Department of Transportation (DOT) issues with drivers.
• Ensures the accountability of route completion by assigning additional work as drivers check in.
• Investigates and resolves City generated 311 customer inquiries and complaints.
• Supervises Route Maintenance Specialists role, including scheduling, hiring and discipline. Provides back up to job functions as needed.
• Analyzes routes and makes routing changes including day and service level changes. Makes rate adjustments to resolve billing disputes.
• Ensures policies and procedures are followed in accordance with the collective bargaining agreement (CBA).
• Partners cross-functionally with other departments to keep account records updated and resolve customer issues.
• Other duties as assigned.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• Experience supervising non-exempt working operations, ideally commercial drivers.
• Principles of employee training, supervision and evaluation.
• Supervisory techniques, resource allocation, planning and budgeting.
• Valid Driver's License required.
• Ability to obtain a Commercial Class A or Class B license within 6 months of hire date required.

Recology Offers

• An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
• The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper.
• A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
• An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R’s: Reduce, Re-use, Recycle, and Recologize.
• Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.

Recology Benefits May Include

• Paid time off and paid holidays.
• Health and wellness benefits including medical, dental, and vision.
• Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
• Annual wellness incentives.
• Employee Assistance Program (EAP).
• Educational assistance.
• Commuting benefits.
• Employee referral program.

Supplemental Information

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.

Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.