Dispatch Supervisor

SiteOne Landscape Supply; Hammonton (NJ); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Paid time off and holidays

DailyPay available

401k with company match

Tuition reimbursement

Referral program

Job summary

SiteOne Landscape Supply is seeking a Dispatch Supervisor to oversee branch vehicle fleets and deliver world-class service to internal and external customers. You will assign and review delivery tasks, monitor communications systems, and coach team members to meet safety, quality, and efficiency goals.

The role requires 1–2 years in dispatch supervision, experience with routing or scheduling software, and a strong customer-service mindset.

Qualifications

• 1-2 years’ experience in prior dispatch or transportation supervisory position.
• Experience using robust dispatch, routing, or scheduling systems or software.
• Proven experience delivering world-class service; knowledge of procedures and guidelines for handling emergency situations.
• Excellent oral and written communication skills.
• Ready and willing to learn and adopt new technologies and ways of working.
• Bachelor’s degree preferred.

Responsibilities

• Supervise the execution of departmental plans to achieve objectives in safety, quality, schedule, efficiency, and continuous improvement.
• Monitor phone and radio traffic to ensure world-class service, along with procedural compliance and efficiency.
• Conduct quality assurance feedback and coaching sessions with assigned employees at regular intervals.
• Communicate with customers, subordinates, peers, and supervisors to explain and answer operational and procedural questions, handle complaints/concerns from customers, employees, and safety department. Complete notifications to the appropriate person(s) as needed.
• Operate and monitor digital communications systems: Computer Aided Dispatch and Radio System; provide initial troubleshooting assistance and report appropriate failure to the correct person(s).
• Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance.

Skills

Dispatch supervisory experience

Dispatch/routing software

Customer service excellence

Oral and written communication

Willingness to learn new technologies

Bachelor’s degree preferred

Education

Bachelor’s degree

Tools

Dispatch software

Job description

Company Overview

SiteOne Landscape Supplyis the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goodsfor green industry professionals, we have a long history of servingthosewho design, build, and maintain outdoor spaces – from lawns and gardens to golf courses,sport fieldsand more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory coveringirrigation,lighting,turf and landscape maintenance,hardscapes,nursery, andpest controlsupplies.

At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 700 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together!

Position Overview

The Dispatch Supervisor provides support to employees and oversees the fleet of vehicles assigned to the specified branch or area. They assign, review, and participate in the necessary tasks relative to executing deliveries for internal and external customers while ensuring adherence to established goals, budget, policies, and procedures.

What you’ll do:

• Supervise the execution of departmental plans to achieve objectives in safety, quality, schedule, efficiency, and continuous improvement.
• Monitor phone and radio traffic to ensure world-class service, along with procedural compliance and efficiency.
• Conduct quality assurance feedback and coaching sessions with assigned employees at regular intervals.
• Communicate with customers, subordinates, peers, and supervisors to explain and answer operational and procedural questions, handle complaints/concerns from customers, employees, and safety department. Complete notifications to the appropriate person(s) as needed.
• Operate and monitor digital communications systems: Computer Aided Dispatch and Radio System; provide initial troubleshooting assistance and report appropriate failure to the correct person(s).
• Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance.

Skills We Are Seeking

• 1-2 years’ experience in prior dispatch or transportation supervisory position
• Experience using robust dispatch, routing, or scheduling systems or software
• Proven experience delivering world-class service; knowledge of procedures and guidelines for handling emergency situations
• Excellent oral and written communication skills
• Ready and willing to learn and adopt new technologies and ways of working
• Bachelor’s degree preferred

Compensation & Benefits:

• Competitive Compensation
• Medical, Dental and Vision plans
• Paid Time Off, Paid Holidays
• DailyPay available!
• 401k with company match
• Tuition Reimbursement
• Lucrative Associate Referral Program
• Company Apparel and Work Boot Vouchers
• Opportunity for Advancement
• Paid Training and Business Certifications Available
• Free Counseling Services/Employee Assistance Program
• Life Insurance and Short- and Long-Term Disability Insurance
• Product Discounts
• Most Branches never work Sundays!

THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.

SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.

Starting pay will depend on factors such as location and experience, and will always meet or exceed applicable state and local minimum wage laws.