Dispatch Shipping Supervisor

TIBBETTS LUMBER CO LLC; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Short & Long Term Disability

401(k) plan

Vacation, Sick & Holiday pay

Health Savings Account

Competitive wages

Job summary

Tibbetts Lumber Co. LLC is seeking a full-time Dispatch Shipping Supervisor. The role involves coordinating delivery schedules with customers and staff, maintaining records, and ensuring safety compliance. The ideal candidate has 2–5 years in dispatch, customer service, and DOT regulation experience, with CDL-A preferred.

Applicants should be proficient in Microsoft Office and have forklift/Moffett experience, with a focus on providing excellent customer service and adherence to company policies.

Qualifications

• 2-5 years of dispatch experience
• 2-5 years of customer service experience
• 2-5 years of experience working with DOT rules and regulations
• CDL A license preferred
• Forklift and Moffett experience preferred
• Proficiency with Microsoft Office Suite

Responsibilities

• Confer with customers or sales staff to determine delivery times and create delivery schedules for drivers and material handling staff
• Maintain records of mileage, fuel, repairs, and other delivery expenses
• Respond to customer delivery questions or complaints and expedite or locate missing or damaged merchandise
• Communicate with drivers and managers to ensure adherence to vehicle maintenance policies
• Adhere to OSHA rules and wear safety equipment; meet company safety standards
• Provide superior customer service to internal and external customers
• Perform all other duties as assigned

Job description

Description

Tibbetts Lumber Co. LLC, a Lumber and Building materials employer is seeking a full-time Dispatch Shipping Supervisor.

Essential Duties and Responsibilities:

• Confer with customers and/or sales staff to determine desired delivery times; create delivery schedule to assist drivers and material handling staff in planning work activities
• Maintain record of mileage, fuel used, repairs made and other delivery-related expenses
• Respond to customer complaints/questions regarding deliveries; expedite or locate missing, misrouted, delayed or damaged merchandise
• Communicate with drivers and managers to ensure adherence to preventative vehicle maintenance policies and practices
• Adhere to all OSHA rules and regulations at all times and wear proper safety equipment while on plant grounds
• Meet or exceed company safety standards
• Provide superior customer service to internal and external customers at all times
• All other duties as assigned

Experience Required:

• 2-5 years of dispatch experience
• 2-5 years of customer service experience
• 2-5 years of experience working with DOT rules and regulations
• Valid CDL A License preferred
• Forklift and Moffett experience preferred

Knowledge, Skills & Abilities:

• Ability to multi-task
• Efficient and effective problem-solving skills
• Knowledge of Class 8 trucks and forklifts
• Knowledge of DOT or other requirements regulating work activities
• Proficiency in Microsoft Office Suite

Benefits:

Tibbetts Lumber offers an excellent benefits package to our employees including:

• Competitive wages
• Medical insurance
• Dental insurance
• Life insurance
• Short & Long Term Disability
• 401(k) plan
• Vacation, Sick & Holiday pay
• Health Savings Account

Legal Disclosures:

Tibbetts Lumber Co. LLC complies with all federal, state and local laws prohibiting employment discrimination of any kind. Tibbetts Lumber Co. LLC is a Drug-Free Workplace and uses pre-employment drug testing to confirm all of its potential employees do not use any restricted substances. Tibbetts Lumber Co. LLC is an at will employer and can terminate its employment relationship with most of its employees at any time, with or without cause, and without notice.