Dispatch Security Officer

Securitas Group; Princeton (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading security services provider is seeking candidates for a position involving emergency communication management, dispatching first responders, and maintaining incident reports. Required qualifications include a High School Diploma or G.E.D. and strong communication, organizational, and customer service skills. This position involves working varying shifts, providing an essential support role in security operations.

Qualifications

• Ability to adapt to changes in the external environment and organization.
• Knowledge of or ability to learn all security operations and procedures.
• Must meet applicable licensing requirements for Security Officers.

Responsibilities

• Answer emergency telephone and radio communications.
• Dispatch first responders to emergency situations.
• Maintain a daily log of activity and incident reports.

Skills

Communication skills

Customer service orientation

Organizational skills

Critical thinking

Ability to multitask

Education

High School Diploma or G.E.D

Job description

JOB SUMMARY

JOB SUMMARY: This position is responsible for processing all internal and external phone calls and radio transmissions. This position is responsible for communicating directly to emergency medical, fire, and security personnel as well as maintaining a radio log and detailed daily and incident reports, and supporting the manufacturing process by coordinating operations across multiple departments.

SHIFT SCHEDULE

SHIFT SCHEDULE: This position may include working either 5am to 5pm, or 5pm to 5am.

Distinguishing Characteristics

Duties include answering incoming telephone and radios communications, acquiring pertinent information, and dispatching first responders. Maintain daily activity logs and reports for all incidents. Report to supervisors and client leadership of daily activities.

ESSENTIAL FUNCTIONS

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

• Answers incoming emergency telephone and radio communications and acquire pertinent information for dispatching first responders.
• Dispatch appropriate fire, medical, security, or local agencies to emergency situations.
• Maintain the status of all security, medical, and fire personnel. Maintain a daily log of activity and reports of all incidents.
• Monitors fire and other various alarm systems throughout the plant. Responsible for operating the plant wide PA system, take cover and evacuation tones. Monitors the plant’s closed circuit camera systems.
• Organizes the plant wide system for maintenance, hot-works, and confine spaced work.
• Assist all client member calls by giving the appropriate directions.
• Prepares logs or reports as required for site; writes or types reports or enters information in a computer using standard grammar; inspects security control logs and takes action as required.
• Observes and reports incidents or suspicious activity to client representatives, company management, life/safety personnel or public safety authorities as appropriate for the circumstances and/or as required by the site.
• Acts to ensure that all property removal is conducted within appropriate policy requirements and in accord with Client/FTZ standards; identifies client products or materials among items carried by client employees or visitors.
• Communicates with supervisors and client through written reports, telephone, and radio communication.
• Can stand and walk as necessary for the duration of the shift.
• Carries out specific tasks and duties of a similar nature and scope as required for the assigned site.
• Performs any “other” client/company specified duties.

MINIMUM QUALIFICATIONS AT ENTRY

MINIMUM QUALIFICATIONS AT ENTRY

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

Education/Experience

Education/Experience: High School Diploma or G.E.D

Competencies

Competencies (as demonstrated through experience, training, and/or testing):

• Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
• Knowledge of or ability to learn all security operations and procedures.
• Ability to carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to be an effective team member.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Courteous telephone/computer manner.
• Ability to adapt to changes in the external environment and organization.
• Ability to write routine correspondence, including logs and reports.
• Good organizational skills.
• Ability to provide high quality customer service.
• Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
• Proficient in computer use and the ability to learn new programs
• Capable of multitasking
• Customer service oriented
• Sound judgement and critical thinking
• Be able to process information, quickly assess the situation and give appropriate direction to first responders.

WORKING CONDITIONS (Physical/Mental Demands)

WORKING CONDITIONS (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively at all essential functions. In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.
• May be required to work overtime with/without advance notice.
• Required ability to handle multiple tasks concurrently.
• Keyboarding, basic computer usage and operating controls.
• Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.
• Frequent standing and walking, which may involve climbing stairs and walking up inclines and on uneven terrain.
• Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
• Required lifting and/or moving related to emergency assistance and/or emergency equipment; depending upon assignment, may be occasional or frequent, and may involve weight or force in excess of 70 pounds.
• Close vision, distance vision, and ability to adjust focus.
• Be required to use vehicle for the performance of duties.
• On occasion may be required to perform stressful and physical activity.
• Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
• May be exposed to or required to handle sensitive and confidential information.
• May be required to work alone for part of or the entirety of a shift.

EOE/M/F/Vet/Disabilities